Senior DevOps Engineer

About the Company Zoom is a leading provider of cloud-based communication and collaboration solutions designed to connect people worldwide. With a focus on innovation and user-centric design, Zoom offers a comprehensive suite of products including Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. The company is dedicated to creating seamless, reliable, and secure platforms that empower individuals and organizations to communicate effectively, regardless of geographic location. Zoom’s commitment to excellence is reflected in its continuous pursuit of technological advancements, fostering a collaborative and growth-oriented environment for its employees. As a pioneer in the industry, Zoom strives to deliver solutions that enhance productivity, foster community, and enable meaningful connections across diverse sectors and global markets. About the Role We are seeking an experienced and innovative Senior DevOps Engineer to join our dynamic team at Zoom. In this pivotal role, you will be responsible for leading complex investigations into our infrastructure and services, identifying bottlenecks, and implementing robust solutions to enhance system performance and reliability. Your expertise will be instrumental in designing and refining deployment pipelines, orchestration frameworks, and automation processes to accelerate release cycles and improve operational stability. Collaborating closely with product teams, service owners, and infrastructure teams, you will play a key role in modernizing our hybrid cloud environments, which span colocation data centers and multiple cloud providers such as AWS and OCI. Your efforts will ensure our services meet stringent availability and latency SLAs, while driving system observability, fault isolation, and resilience engineering initiatives. Additionally, you will mentor junior engineers, promote best practices, and foster a culture of continuous improvement through data-driven decision-making and postmortem analysis. This role offers an exciting opportunity to influence the future of Zoom’s infrastructure and contribute to its mission of delivering seamless communication experiences worldwide. Qualifications The ideal candidate will possess over 15 years of hands-on experience in DevOps or Site Reliability Engineering within large-scale, production environments. A strong background in Linux systems, networking, and distributed systems is essential. You should have proven expertise in operating and designing low-latency, high-throughput backend services at a global scale, with familiarity in media or real-time communication systems such as WebRTC or MMR. Knowledge of TCP/IP protocols, routing, DNS, load balancing, and packet capture tools is required. Experience with colocation data center operations, including hardware provisioning and troubleshooting, is highly desirable. Proficiency with automation and orchestration tools such as Terraform, Ansible, Kubernetes, Docker, and modern CI/CD pipelines is critical. The role demands excellent problem-solving, debugging, and systems-level design skills. Flexibility to work across different time zones and occasional weekend hours is necessary, along with strong communication skills and the ability to collaborate effectively in a global team environment. Responsibilities Leading comprehensive investigations into diverse services and environments to identify architectural or operational bottlenecks and implement effective solutions. Designing and executing enhancements in deployment pipelines, orchestration frameworks, and CI/CD automation to boost reliability and accelerate release cycles. Working closely with product and service teams to refine containerization strategies, optimize resource utilization, and minimize operational friction. Partnering with Meeting DevOps and Cloud Infrastructure teams to modernize hybrid infrastructures, including colocation data centers and public cloud platforms such as AWS and OCI. Driving initiatives to improve system observability, fault isolation, and resilience engineering, ensuring services meet strict SLAs for availability and latency. Providing technical mentorship to DevOps engineers, promoting best practices in automation, monitoring, and release engineering. Championing a culture of data-driven reliability through postmortems, SLIs/SLOs, and ongoing performance optimization. Engaging in problem-solving, debugging, and designing scalable, fault-tolerant systems that support Zoom’s global infrastructure needs. Contributing to continuous improvement efforts and supporting the deployment of innovative solutions that enhance overall system robustness and efficiency. Benefits At Zoom, we prioritize our employees’ well-being and professional growth by offering a comprehensive benefits package. Our programs are designed to support physical, mental, emotional, and financial health, enabling our team members to thrive both professionally and personally. Employees have access to competitive health insurance options, wellness programs, and mental health resources. We promote work-life balance through flexible working arrangements, including hybrid and remote work options tailored to each role. Our benefits also include generous paid time off, professional development opportunities, and employee recognition initiatives. Additionally, Zoom encourages community engagement and volunteerism, fostering a supportive and inclusive workplace culture. We believe that investing in our employees’ success and happiness directly contributes to our collective achievement and innovation. Equal Opportunity Zoom is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We provide equal employment opportunities regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. Our hiring practices are designed to ensure fairness and transparency, and we are dedicated to creating an environment where everyone can thrive and contribute to our mission. If you require accommodations during the application or interview process, please let us know—our team is here to support you. We believe that diversity drives innovation and that everyone’s unique perspectives help us build better solutions for our global community.