Summary
✨ AI‑Generated
A Production Support & Operations Engineer will own production incident analysis, resolution, and prevention while monitoring services and proactively addressing anomalies. You will design and improve CI/CD pipelines, automate build, testing, security scanning, and deployment processes, maintain production environments and operational documentation, and collaborate with development and platform teams.
Highlights
Operations-focused engineering role with ownership of production stability, incident resolution, monitoring, automation, and CI/CD. Provides an opportunity to improve operational processes, automate deployments, and collaborate closely with development and platform teams.
Description
As a recruitment company, DCG understands that every business is powered by experienced professionals.
Our management style and partnership approach enable us to meet your needs and provide continuous support.
Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for: Production Support & Operations Engineer
Responsibilities:
Own RCA activities for production incidents, including diagnosis, resolution, and preventive actionsMonitor production services, identify anomalies, and proactively address issues before they become incidentsDesign, implement, maintain, and improve CI/CD pipelines using GitHub Actions and related toolingAutomate build, test, security scanning, and deployment processesOversee day-to-day stability and alignment of Pre-Production and Production environmentsMaintain operational documentation, runbooks, known issues, and resolution proceduresCollaborate with development and platform teams to troubleshoot issues and clarify operational requirementsIdentify recurring operational pain points and propose automation or tooling improvementsEnhance observability through dashboards, alerts, and log queriesSupport service continuity initiatives and participate in disaster recovery exercises
Requirements:
Minimum 5 years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing roleProven experience managing incidents end-to-end, from alerting and troubleshooting through RCA and preventionMinimum 2 years of experience working within ITIL processes including incident, problem, and change managementExperience working in Agile delivery environments alongside development teamsExcellent English communication skills (C1)Strong knowledge of Jenkins for building, maintaining, and troubleshooting deployment pipelinesHands-on experience with CI/CD pipelines, automation, and continuous improvement initiativesExcellent troubleshooting and problem-solving skills for complex production issuesProficiency with Splunk and Sysdig for log analysis and alertingStrong understanding of Prometheus and Grafana for monitoring, dashboards, and alert tuningPractical experience operating services running on Kubernetes, including pod health checks, log analysis, and service restartsExpertise in Ansible for controlled configuration changes in operational environmentsStrong knowledge of Docker and Docker ComposeBasic scripting skills in Bash and Python for operational automation and data reconciliationNice to have:
Experience with IBM Datastage operationsAwareness of or willingness to learn Pega and AirflowExperience with Oracle and DB2, including querying, execution plan interpretation, and data incident analysisUnderstanding of ETL application behavior and REST API communicationExperience supporting distributed systems and Kafka-based message flowsJava or development background supporting understanding of solutions and integrations
Offer:
Private medical careCo-financing for the sports cardConstant support of dedicated consultantEmployee referral program
