Forward Deployed Engineer

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻: Superatom AI is a decision intelligence platform that equips leadership teams and business users with realtime insights and actionable decisions through agentic AI and advanced optimization engines. It operates as an intelligent layer on top of existing enterprise systems such as ERP, CRM, databases, and other business applications, unifying data, context, and decision workflows. By converting fragmented enterprise information into actionable intelligence, Superatom AI enables organizations to improve visibility and accelerate decision-making. The platform helps optimize outcomes across operations, supply chains, logistics, manufacturing, and other business-critical functions, making it a valuable solution for data-driven enterprises. 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲: We are looking for a Forward Deployed Engineer to work directly with customers and bridge the gap between business problems, data systems, and AI-powered applications. This role combines technical implementation, customer engagement, data integration, and solution engineering. As a Forward Deployed Engineer, you will be responsible for deploying Superatom AI within customer environments, integrating enterprise data sources, understanding business workflows, configuring AI applications, and ensuring successful adoption. This is a highly cross-functional role that requires strong technical skills, problem-solving ability, and customer-facing communication. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: Customer Engagement & Discovery- Work directly with customer stakeholders including CIOs, IT teams, business users, and functional heads. Understand customer business processes, KPIs, reporting requirements, and operational challenges. Translate business requirements into technical implementation plans. Conduct workshops, requirement-gathering sessions, and solution demonstrations. Data Integration & Deployment Integrate enterprise data sources such as ERP, CRM, MES, WMS, SCM, and Data Warehouses. Configure data pipelines, APIs, database connections, and semantic models. Deploy and configure Superatom AI within customer cloud or on-premise environments. Collaborate with customer IT teams on infrastructure, networking, security, and access management. Solution Configuration Build business-specific dashboards, reports, AI agents, and decision-support applications. Configure business logic, KPIs, alerts, workflows, and data models. Validate data quality, calculations, and business outcomes with customer teams. Support user acceptance testing (UAT) and production rollout. Technical Problem Solving Troubleshoot integration, deployment, and performance issues. Work closely with Product, Engineering, and Customer Success teams to resolve customer challenges. Develop reusable implementation frameworks, templates, and best practices. Provide technical guidance during pilot projects and enterprise rollouts. Customer Success & Adoption Train users and administrators on platform capabilities. Drive adoption by helping customers derive measurable business value. Monitor deployment health and identify opportunities for optimization. Act as a trusted technical advisor throughout the customer lifecycle. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Bachelor's degree in Computer Science, Engineering, or a related field. 1+ years of software development experience. Strong proficiency in at least one programming language (Python, JavaScript/TypeScript, Go, C++, etc.). Experience working with APIs, SQL databases, and backend systems. Ability to quickly learn new technologies and business domains. Strong problem-solving and analytical skills. Excellent communication skills and ability to interact with technical and business stakeholders. Willingness to work in customer-facing environments. 𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Experience with Python and data processing libraries. Familiarity with cloud platforms (AWS, Azure, or GCP). Understanding of AI/ML concepts, LLMs, or agent-based systems. Experience with analytics, business intelligence, or data engineering. Exposure to enterprise software such as ERP, CRM, SCM, or data warehouse systems. Experience building dashboards or internal tools. Startup experience or experience working in fast-paced environments. 𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗨𝘀? Work directly with enterprise customers solving high-impact business problems. Gain exposure to AI, data engineering, optimization, and enterprise software. Own projects end-to-end with significant responsibility from day one. Fast learning curve and opportunity to influence product direction.