Software Technical Support Specialist

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself. What You’ll Do As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments. You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams. CI/CD & Release EngineeringDesign, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environmentsEnsure pipeline stability, performance, and reliability, minimizing build failures and delaysImplement automated build, packaging, and deployment processesEnforce version control best practices (branching strategies, tagging, artifact management)Support release cycles, including validation, smoke testing, and rollback strategies AutomationPlan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and trackedAutomate environment provisioning, configuration, and upgradesBuild reusable automation components to improve scalability and consistencyReduce manual operations through process automation and scripting Environment & Platform ManagementDeploy and manage MX environments across development, testing, and production stagesHandle environment lifecycle:ProvisioningConfigurationUpgrades & patchingDecommissioningEnsure environments are standardized, reproducible, and compliantSupport multi-client and multi-environment setups in SaaS or hybrid models Monitoring, Observability & Reliability (SRE mindset)Implement and maintain:MonitoringLoggingAlertingEnsure end-to-end observability of platforms and pipelinesPerform root cause analysis (RCA) on incidentsContribute to improving system reliability, SLAs, and operational KPIs Data & Environment OperationsManage environment data lifecycle:Data provisioningData masking for non-prod environmentsData sampling and reductionSupport database operations:MigrationSanitizationReconciliationEnsure compliance with security and data governance requirements Incident & Support ManagementAct as a technical escalation point for environment and platform incidentsTroubleshoot complex issues across infrastructure, pipelines, and environmentsCoordinate with support and product teams for resolutionEnsure proper documentation and knowledge sharing Collaboration & Delivery EnablementCollaborate with:Development teams (integration into CI/CD pipelines)QA teams (test automation and environment consistency)Product teams (release readiness and constraints)Client teams (technical coordination and delivery)Contribute to smooth delivery across project lifecycle Continuous Improvement & Best PracticesPromote DevOps principles:Automation-firstContinuous integration & deliveryShift-left testingIdentify inefficiencies and propose improvementsContribute to:Internal toolingDocumentationStandardization efforts Share knowledge and support onboarding of new team members Who You Are If you enjoy solving complex problems, critical thinking and have the following knowledge: Education: Degree in Bachelor in Engineering, Computer Engineering, Computer Science, or Equivalent2 to 4 years of IT experience with 1-2 years of experience in DevOps, CI/CD Technical Skills CI/CD tools: Jenkins, GitLab CI, Azure DevOpsVersion control systems: Git (advanced usage)Proficiency in template engines, specifically FreeMarker (FTL)Scripting: Shell, Python, GroovyOperating systems: Linux/UnixCloud platforms: AWS (preferred), Azure/GCP is a plusDatabases: RDBMS (Oracle, PostgreSQL, or similar) DevOps & Platform Expertise Experience building and operating CI/CD pipelines in complex environmentsKnowledge of monitoring and observability toolsExposure to SaaS / distributed architectures Soft Skills Strong analytical and troubleshooting skillsAbility to work under pressure in production environmentsClear communication with both technical and non-technical stakeholdersTeam-oriented with strong collaboration mindsetProactive and continuous improvement mindsetFluent written & oral English is necessary Why Should You Join Us Join a global market leader with a strong people-first focusExcellent Medical, dental, and short & long-term disability programsPaid 20 days holiday and 5 days sick leavesBe part of a diverse and inclusive teamWork in an agile environment where you can collaborate with global teams from various expertiseOpportunity to travel the world! Compensation for roles at Murex varies depending on a wide array of factors, including but not limited to the specific office location, role, skill set, and level of experience. Murex provides a reasonable range of compensation for roles that may be hired as set forth below and information on benefits offered. Salary Range: CAD 110,000- 135,000 At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.