Account Executive Intern

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. The hiring company Booking.com Customer Service Center (Shanghai) Co. Ltd. is one of Booking.com BV’s support companies in China. Booking.com Customer Service Center(Shanghai) Co. Ltd. is looking for an Engineering Manager. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. All references to "Booking.com" refer to Booking.com BV. Role Description: As an Account Executive Intern, your primary responsibility is to support new high-value partners in smoothly onboarding to Booking.com, ensuring accurate content information and compliance with all regulatory requirements. You will provide training to new partners on utilizing the Booking.com extranet and guide them on systems that optimize their availability and inventory. Additionally, you will be responsible for discussing business opportunities with partners to drive performance growth. Your main channel of contacting our partners will be by telephone. Furthermore you will offer support to the Local Partner Services team with various tasks at the office. We are looking for ambitious and internationally minded talents to participate in our internship program. This opportunity will give insight to a fast-growing global internet company and a unique opportunity to learn about our business from some of the industry’s best people. You will contribute to our success from day one and therefore we are looking for committed candidates who are ready to accept this challenge! Successful candidates will possess strong analytical skills and a keen eye for detail. While specific prior experience is not required, an affinity for the e-travel or hotel industry is a plus. This internship is based in Shanghai, China, and requires candidates to already reside in China with a valid work permit. Key Job Responsibilities and Duties: Support new high value partners in going live on Booking.com. Assist with license verification, content translation & mapping and complete property & policy setup on our platform; Delivering training by phone to new partners on how to use Booking.com’s extranet and self-manage their rates & availability in our platform; Provide ongoing support to properties to ensure accurate property information, pricing, and availability on Booking.com following their onboarding. Identify and discuss business growth opportunities with partners using internal tools and products, with a focus on driving payment and seasonal campaign adoption. Views partner objections as business signals and opportunities to provide the right solution. Influences partners over the phone with tailored recommendations. In consultation with the Account Managers and Account Executive, provide information support for new and existing accommodations; Manage partner’s inquiry and provide problem-solving support for our accommodation partners. Support China Local Partner Services team to drive market expansion through local partner engagement, including the delivery of webinars and workshops to introduce our products; Assisting in additional tasks and projects when needed. Role Qualifications and Requirements: Fluent in English and proficiency in Mandarin. Affinity for / experience within e-travel and / or hotel / travel industry; Proactive, sense of responsibility, friendly and can work independently; Accurate, strong analytical skills and an eye for detail; Phenomenal teammate, motivated, flexible and open to change; Strong bias for action and possessing problem solving mindset; You already live in China and have a work permit to work in China; This role is based in Shanghai, China; mobility or accommodation not provided. Diversity, Equity and Inclusion at Booking.com Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments. Application Process Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department Please apply by using a CV in English The general recruitment process will entail: a resume screening session, aptitude test (if required) followed by a competency business interview and/or a Business Case interview by the Hiring Manager Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.