ServiceNow Developer - Customer Service Management

We are looking for a ServiceNow Developer with CSM expertise to join a Customer Service Management project delivered for our client, a global pharmaceutical company. Your tasks Configure and customize ServiceNow CSM solutions based on business requirementsDevelop and maintain workflows, case management processes, and platform enhancementsBuild and support integrations using REST and SOAP servicesCollaborate with Solution Architects, Business Analysts, and Agile delivery teamsSupport testing, troubleshooting, and deployment activitiesContribute to technical documentation and knowledge sharingEnsure solution quality and adherence to development standards and best practices Requirements Minimum 3 years of ServiceNow development experienceStrong knowledge of ServiceNow Customer Service ManagementHands-on experience with ServiceNow configuration and customizationProficiency in JavaScriptKnowledge of REST/SOAP integrations and API-based developmentFamiliarity with Service Portal AdministrationAbility to analyze and translate business requirements into technical solutionsUnderstanding of Agile delivery methodologiesExperience creating and maintaining technical documentationProfessional proficiency in English and the ability to work effectively in an international environment Job no. JOB-EMAAN Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws. Benefits For You Great Place to WorkSolid financial situationContracts with the biggest brandsCentre of internal trainingsMany experts you can learn fromOpen and accessible management teamProfit sharingPassion Sponsorship programRegular integration events and tripsComfortable and well-equipped officesMySii appMedical care