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Customer Service Agent

About You — Canada · Posted ~1 hour ago

Junior Full-time Visa History ✓ $41600-$44000/year

Skills

customer service live chat support email support phone support problem solving

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Summary ✨ AI‑Generated

A customer support role serving as the first point of contact through multiple communication channels. Responsibilities include resolving inquiries, troubleshooting issues, and delivering excellent service.

Highlights

Customer support opportunity with competitive compensation, benefits, bonuses, and a role focused on creating positive customer experiences.

Description

Job DescriptionWe're looking for Customer Service Agents to join our growing team supporting Sports Interaction, Canada's oldest online sportsbook and casino operator. You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone. You'll help resolve queries, troubleshoot issues and create positive customer experiences. This is an excellent opportunity for individuals with customer service, contact centre, hospitality, gaming or office-based support experience who enjoy helping people and solving problems. Compensation and Benefits: Pay: $41,600-$44,000/year, determined by experience. 40 hours paid weekly.Bonus: Quarterly performance bonuses up to 10%.Insurance: Premium group health insurance (post probation), 80% employer coveredRetirement: Company-matched private retirement plan after one year.Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.