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Customer Service Agent

Entain — Canada · Posted ~1 hour ago

Junior Full-time Visa History ✓ $41600-$44000 per year

Skills

customer service live chat support email support phone support problem solving

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Summary ✨ AI‑Generated

A customer support position responsible for assisting users through multiple channels, resolving issues, answering questions, and creating positive service experiences.

Highlights

Customer support role offering competitive compensation, performance bonuses, benefits, and opportunities to build communication and troubleshooting skills.

Description

Job DescriptionWe're looking for Customer Service Agents to join our growing team supporting Sports Interaction, Canada's oldest online sportsbook and casino operator. You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone. You'll help resolve queries, troubleshoot issues and create positive customer experiences. This is an excellent opportunity for individuals with customer service, contact centre, hospitality, gaming or office-based support experience who enjoy helping people and solving problems. Compensation and Benefits: Pay: $41,600-$44,000/year, determined by experience. 40 hours paid weekly.Bonus: Quarterly performance bonuses up to 10%.Insurance: Premium group health insurance (post probation), 80% employer coveredRetirement: Company-matched private retirement plan after one year.Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.