Senior Platform Infrastructure Manager

Senior Platform Infrastructure Manager Location: QLD, WA, ACT, VIC, NSW, NT, SA, TAS 12-month contract with 1 extension Australian Citizenship About the Role We are seeking an experienced Platform Operations Lead to provide operational and technical leadership for a complex, business-critical enterprise Salesforce/CRM platform. The role will lead a team of Senior Platform Engineers and work closely with architecture, testing, release management, cyber security, digital delivery and external vendors to ensure platform stability, security and continuous improvement. Key Responsibilities Lead and manage a team of Senior Platform Engineers, including work allocation, mentoring, training and capability uplift.Provide operational leadership and accountability for a complex Salesforce platform.Develop, document and implement processes to improve platform support and enablement.Lead major incident response, troubleshooting and service restoration activities.Coordinate platform releases, testing, stakeholder sign-offs and Change Advisory Board (CAB) activities.Manage risks, dependencies and multiple parallel release trains.Work closely with internal ICT teams, business stakeholders and external vendors.Drive continuous improvement across platform stability, support processes and operational performance.Champion proactive security patching, penetration testing and security maturity assessments.Partner with Cyber Operations and Cyber GRC teams to strengthen platform security.Promote a collaborative team culture focused on knowledge sharing, accountability and continuous improvement. Essential Requirements 5+ years' experience leading and managing ICT support/operations teams.Strong experience supporting or managing complex CRM or enterprise business platforms.Demonstrated experience in process development, documentation and implementation.Strong stakeholder and vendor management capability.Proven experience in major incident management, change governance and release coordination.Strong problem-solving and troubleshooting capability.Ability to translate complex technical concepts into clear, user-friendly information.Strong understanding of Salesforce SDLC, DevOps, CI/CD and platform enablement.Experience leading senior technical/support engineers. Highly Desirable Deep Salesforce expertise, particularly Service Cloud, Experience Cloud and integrations.Salesforce certifications.Experience leading teams of 10+ technical resources.Experience with GitLab, Splunk, Jira, Confluence and SAP.Experience working within complex Federal Government environments like the NDIAExperience supporting large-scale, business-critical platforms with significant customer impact.