Process Engineer

About Us As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture. Position Overview The Process Engineer is responsible for driving the enhancement of business processes at Richardson Wealth to increase efficiency, productivity, quality, and the overall advisor and client experience. The Process Engineer will work closely with Operations Journey Owner and various stakeholders to assess existing processes, identify areas for improvement, and implement changes to drive operational excellence and optimal user experience for Richardson Wealth that will enable the firm to improve operational efficiencies. This is an existing vacancy. Key Accountabilities Process Analysis and Assessment Work with the Journey Owners to identify existing processes that need improvement through analysis, data collection, and feedback from stakeholdersEvaluate the efficiency, effectiveness, and compliance of current processes. Collaborate with cross-functional teams to gather insights into pain points and bottlenecksCollaborate with cross-functional teams to gather insights into pain points and bottlenecksDevelop a comprehensive process improvement roadmap and prioritize process improvement initiatives based on their potential impact and feasibilityConduct research activities to define current pain points and map ideal future experiences applying process improvement and reengineering methodologies and principlesEnsure deliverables address applicable legal, compliance regulatory and internal policy requirementsMaintain comprehensive documentation of processes, changes, and best practices Agile Delivery & Execution Participate in various agile ceremonies (sprint planning, daily check-ins, and weekly syncs, etc.) as the analytical engine of the teamPresent sprint deliverables to leadership and incorporate feedback Skills & Qualifications 3+ years of experience in process improvement, business analysis, or operations, ideally within financial services or wealth managementLean Six Sigma certification (Green Belt or Black Belt) or equivalent process improvement/reengineering credential strongly preferredHands-on experience with process mapping and business process reengineering methodologies (e.g., DMAIC, value stream mapping)Proficiency with process mapping and BPM tools (e.g., Visio, Salesforce, Power Platform) and familiarity with data analysis/statistical process controlExposure to intelligent automation or RPA tools is an assetPMP or other formal project management certification is an assetStrong understanding of wealth management operations (account opening, transfers, money movement) is preferredKnowledge of relevant regulatory and compliance standards in financial services (e.g., IIROC/CIRO requirements) is an assetStrong analytical and problem-solving skills, with the ability to translate research and data into clear, actionable process designsProficiency in process mapping, flowcharting, and business process reengineering techniquesData-driven decision making, with comfort using KPIs and performance metrics to validate and track improvementsExcellent stakeholder management, interviewing, and change management skills across diverse business functionsAbility to manage multiple priorities and deliver on a sprint-based cadenceStrong written and verbal communication skills, including presenting findings and recommendations to leadershipWorking knowledge of regulatory, risk, and compliance considerations relevant to financial services operationsComfort working in a fast-paced, cross-functional environment The expected annualized base salary range for this role is $71,000-$95,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Why Apply Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric? If so, we’re ready to invest in you. Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.