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Solutions Architect

Triunitysoftware — United States · Posted ~2 hours ago

Senior Full-time

Skills

Python FastAPI AWS system architecture AI integration AWS Lambda AWS SQS DynamoDB OpenAI SDK AWS Bedrock React TypeScript

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Summary ✨ AI‑Generated

A technology company is seeking a senior solutions architect to design and extend an AI-driven platform using cloud services, modern APIs, and advanced automation technologies.

Highlights

Senior technical role building AI-powered platforms, cloud architectures, integrations, and scalable customer solutions.

Description

We're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify. What you'll build: - AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers) - Event-driven serverless backend on AWS Lambda + SQS - Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat - Analytics reporting via New Relic NRQL with a React/TypeScript dashboards - Develop and Maintain Gladly Configurations and customizations and build tools to help agents - develop, configure & test AI agent to interact with customer queries. Required skills: - Python FastAPI, async/await, Pydantic, pytest - AWS Lambda, SQS, DynamoDB, Secrets Manager - LLM integration OpenAI SDK, AWS Bedrock, prompt engineering - Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring) - SaaS REST API integrations (Gladly, Shopify, or similar) - React + TypeScript