Cloud Operations Engineer

Role Overview The Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP The role acts as the first point of engagement for cloud s incidents operational events and service requests while ensuring adherence to ITILaligned service management practices Shift timings 12 PM 8 PM Central Time Experience Requirements Minimum 5 years of experience in Cloud Operations Infrastructure Operations NOC IT Operations SRE Operations or Cloud Support environments Key Roles and Responsibilities Monitor cloud infrastructure and respond to s from enterprise monitoring toolsPerform L1 and L15 incident triage troubleshooting and remediationManage incidents requests and operational tasks through ServiceNowSupport GCP Compute Engine IAM VPC DNS Storage Load Balancing VPN and Logging servicesParticipate in major incident bridges and war roomsExecute runbookdriven operational activities and health checksSupport change reviews risk assessments prepost implementation validations and approved operational changesMaintain SOPs runbooks KEDB articles and knowledge of repositoriesProvide shift handovers and operational reportingIdentify automation toil reduction and service improvement opportunitiesPrimary Skills Google Cloud Platform GCPLinux AdministrationBasic Networking TCPIP DNS VPN Routing FirewallsPreferred Optional SkillsAWS and Azure exposureKubernetes GKEDockerTerraform Infrastructure as CodeGitHub Azure DevOps JenkinsAnsible and workflow automationCloud Security and GovernanceCertifications PreferredGoogle Associate Cloud Engineer Google Professional Cloud ArchitectSkills Mandatory Skills : GCP Build, GCP Infra Services, Terraform