Software Engineer

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity We’re looking for a driven Engineer who is energized by solving complex, real-world challenges and making a meaningful impact for customers. At Automation Anywhere—the leader in Agentic Process Automation (APA)—you’ll play a critical role in sustaining and strengthening our core product operations, as outlined by leadership, while operating at the intersection of cutting-edge AI, automation, and customer success. Acting as a trusted technical partner, you’ll collaborate closely with customers and internal teams to diagnose and resolve production issues, implement scalable and durable solutions, and ensure the ongoing stability, reliability, and performance of our platform. Through hands-on troubleshooting, code-level fixes, and continuous improvement initiatives, you’ll help maintain mission-critical systems, elevate the customer experience, and support the long-term health and evolution of our enterprise-scale automation platform. Who You’ll Report To This role will report to the Sr. Director, Engineering Location: Hybrid role with regular onsite workdays in our San Jose, CA office strongly preferred You Will Make An Impact By Being Responsible For Customer-First Problem Solving Partnering with various customer-facing teams to connect with customers and partners to gather detailed information about production issues, demonstrating empathy and technical acumenQuickly assessing situations to provide workarounds that unblock customers while permanent solutions are developedMaintaining clear, proactive communication throughout the resolution process to build and maintain customer trustPartnering closely with Support and CloudOps teams to ensure seamless customer experiences Technical Troubleshooting & Resolution Investigating and diagnosing complex issues across the full stack using AI-powered observability tools and traditional debugging techniquesDiving deep into codebases to identify root causes of production incidentsCreating well-documented pull requests with fixes and route them to subject matter experts for expedited reviewFollowing up diligently with Product and Engineering teams to ensure timely resolution and deployment of fixes Quality & Continuous Improvement Analyzing patterns in customer issues to identify opportunities for product improvementsContributing to building stronger observability and monitoring capabilitiesDocumenting troubleshooting processes and solutions to build a knowledge base for the teamParticipating in post-incident reviews with a learning mindset, focusing on prevention and process improvements Cross-Functional Collaboration Working closely with Support, CloudOps, Product, and Engineering teams to deliver fast, reliable resolutionsAdvocating for customer needs within internal teams while balancing technical constraintsSharing insights from customer interactions to inform product roadmap and quality initiatives You Will Be a Great Fit If You Have Bachelor's Degree in Computer Science or similar field1+ years of professional experience in full stack developmentStrong programming skills with experience debugging and fixing production codeDemonstrated ability to troubleshoot complex technical issues systematicallyExperience working with version control systems (Git) and creating pull requestsGenuine passion for customer success and problem-solving Technical Skills Proficiency in both frontend and backend technologiesUnderstanding of web application architecture, APIs, and databasesFamiliarity with observability and monitoring toolsAbility to quickly learn new codebases and technical domainsExperience with cloud platforms and distributed systems is a plusUnderstanding the needs of a Performance Oriented System and having worked on one You Excel In These Key Competencies Excellent communication skills with the ability to explain technical concepts to various audiencesStrong sense of ownership and accountability for customer outcomesEmpathy and patience when working with frustrated customers in high-pressure situationsCollaborative mindset with the ability to work effectively across teamsGrowth mindset with eagerness to learn from every challengeSelf-motivated with strong organizational and follow-up skills The base salary range for this position is $100,000 – 120,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Job Segment OR Key Words: SaaS, Engineering, Full Stack, Programming, B2B Software Solutions Benefits And Perks You’ll Appreciate Flexible work schedule / remote rolesUnlimited Personal Time Off12 holidays off per year4 days volunteer time off per year Eligible for 4 company Achievement days off per yearVariety of health care and well-being benefitsPaid family/parental leaveWe are a designated “Best Place to Work” for 2 years in a row! Learn more hereNewsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com. At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.