Business Applications Engineer

ABOUT METRC Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale.As a Business Application Engineer, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company. GENERAL OVERVIEW The Business Application Engineer works directly with business stakeholders to create data-based solutions that analyze performance and surface insights with data. Our business users depend on the Business Applications team for accurate and timely information to help make Metrc nimble and impactful. This role is also responsible for integrating data between our various business applications, building automation within our systems to streamline workflows, and visualizing data in our reporting system of truth to enable better decision-making. KEY RESPONSIBILITIES Core duties and responsibilities include the following: Integrations & Data Flow (Primary Focus)Design, build, and maintain integrations between Salesforce, NetSuite, and other systems using APIs and integration platforms (e.g., Tray.io or similar)Define and manage data flows, transformations, visualizations, and synchronization across systemsImplement error handling, monitoring, and retry logic to ensure reliabilityTroubleshoot integration issues and identify root causesSalesforce & System AutomationBuild and maintain Salesforce automations (Flows, validation rules, process logic)Support data model design and ensure alignment with integration requirementsEnsure data integrity and consistency across systemsOptimize existing automations to reduce technical debt and improve performanceStakeholder Interaction & RequirementsMeet with business stakeholders to understand and clarify system needsTranslate business requests into actionable technical solutionsIdentify when requests do not address root problems and propose better alternativesCommunicate technical concepts and tradeoffs clearly to non-technical usersSystem Reliability & ImprovementIdentify opportunities to reduce manual work and improve operational efficiencyEnsure solutions are scalable and maintainableSupport deployment processes across environments (sandbox → production)Document integrations, automations, and system logicCollaborate with team members in one-on-one and group settingsMay perform other additional duties and responsibilities as assignedQUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES 3-6+ years of experience in systems, integrations, or business applications rolesStrong experience working with APIs (REST, webhooks, JSON)Experience with integration platforms or ETL tools (Tray.io, Workato, MuleSoft, etc.)Advanced knowledge of SQL or SOQLUnderstanding of data models and cross-system data relationshipsAbility to troubleshoot complex issues across multiple systemsAbility to translate business needs into technical solutionsStrong communication skills with both technical and non-technical stakeholdersPreferred / Nice to Have:Experience with NetSuite or ERP systemsExperience with these specific data platforms (Snowflake, Domo, Sigma)Experience in high-growth or complex operational environmentsFamiliarity with Salesforce order of execution and automation best practicesExperience with Salesforce administration and automation (Flows required)To perform this job successfully, an individual should have working knowledge of Internet/Intranet software as well as spreadsheet and work processing software, and project management programsPHYSICAL DEMANDS AND WORK ENVIRONMENT Hybrid role of in-office and remote positionFrequently required to sitFrequently required to talk or hearContinually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.