Senior DocuSign Platform Engineer

Position Summary This role requires hands-on technical depth in DocuSign administration, workflow design, and enterprise integrations, along with the ability to partner closely with business stakeholders, architecture teams, and vendors. Key Responsibilities Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution.Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows.Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows.Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration.Configure audit trail and reporting for compliance requirements.Support environment upgrades, patching, and troubleshooting of production issues.Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions.Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform.Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions.Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts.Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency.Lead proactive support strategies to improve issue resolution timelines and reduce operational risk.Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery.Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign. Qualification: 8+ years of progressive IT experience, including enterprise application support and delivery.Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration.Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc.Working knowledge of ITIL service management practices (incident, problem, release management).Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus.Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams.Experience contributing to or managing project budgets and vendor relationships. Core Competencies DocuSign platform administration & workflow designEnterprise API integrations (Malbek, Salesforce, Workday etc.)Technology strategy & application modernizationService operations & SLA governanceRisk management & business continuity planningStakeholder engagement & executive communicationCritical thinking & decision-makingDocumentation & policy development