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System Administrator I - IT Service Delivery

Delivery Hero — Germany · Posted ~1 hour ago

Junior Full-time Hybrid Visa History ✓

Skills

IT support System administration Hardware troubleshooting Software troubleshooting Asset management Identity management Jira ServiceNow JAMF Intune Okta SailPoint

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Summary ✨ AI‑Generated

An IT service delivery position responsible for supporting users, managing devices and accounts, resolving technical issues, and contributing to IT process improvements.

Highlights

Entry-level IT infrastructure role providing exposure to enterprise systems, user support, device management, and process improvements.

Description

Job DescriptionWe are on the lookout for a System Administrator I to join our IT Service Delivery team. In this role, you will be responsible for: End-User Support & Troubleshooting Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades. Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects. IT Administration & Asset Management Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices. Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives. Process Improvement & Collaboration Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs. Partner with senior IT team members to improve processes and automation, staying current on emerging tech. AI-Enabled Support & Tooling Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues. Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.