Manager, Site Reliability Engineering

Position: Manager, Site Reliability Engineering (SRE) Location: Toronto Salary: $155,000 - $165,000 Posting Type: Open vacancy Our client is looking for an experienced Manager, Site Reliability Engineering (SRE) to lead a team responsible for the reliability, availability, performance, and resiliency of business-critical applications and platforms. This is a newly created position reporting to the Director, SRE & DevOps. The successful candidate will combine people leadership with strong hands-on technical expertise, helping mature an evolving SRE function while supporting a large portfolio of critical applications. Our client is looking for someone who can lead and develop an SRE team while remaining technically credible and hands-on across cloud, automation, observability, infrastructure and production reliability. The SRE portfolio may ultimately support approximately 100 critical applications, with the Manager expected to lead a team of approximately 5-8 SRE Engineers and manage future backfills as required. Description: - Lead, coach and develop a team of Site Reliability Engineers. - Own the reliability, availability, scalability and performance of assigned business-critical applications and platforms. - Help mature SRE practices including SLIs, SLOs, error budgets, incident response, post-incident reviews and continuous reliability improvement. - Oversee production operations, incident management, escalation handling and problem management. - Drive improvements in observability, monitoring and operational visibility. - Partner with Development, DevOps, Infrastructure, Security and Incident Management teams. - Reduce operational toil through automation and self-healing capabilities. - Lead capacity planning, resiliency testing and disaster recovery readiness. - Act as a senior technical escalation point during major production incidents. - Establish effective runbooks, documentation standards and knowledge-management practices. - Help develop reliability roadmaps for the applications within your portfolio. - Support hiring and workforce planning as the SRE organization continues to evolve. Skills: - 8+ years of experience in senior technical roles supporting complex or distributed systems. - 3+ years of people leadership experience. - Strong hands-on knowledge of at least one major cloud platform, with Azure preferred; AWS is also acceptable. - Strong knowledge of Kubernetes. - Near-expert capability with Infrastructure as Code, automation and observability. - Strong experience with enterprise observability tools; Dynatrace is preferred, with Datadog, New Relic, AppDynamics or similar also relevant. - Linux knowledge - this is an important technical requirement. - Strong scripting and/or programming capabilities. - Strong understanding of SRE principles including SLOs, SLIs, incident management, resiliency and toil reduction. - Ability to operate as both a people leader and hands-on technical leader. - Excellent communication and stakeholder-management skills. Nice to Have: - Experience within payments, fintech or other highly regulated environments. - Exposure to PCI DSS and/or NIST frameworks. - Experience working with change-management and compliance processes. - Familiarity with SDLC best practices. Please send your resume to cristina.arsene@quantum-qtr.com. REFER A NEW HIRE AND EARN A CASH BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.