Senior Site Reliability Engineer

Position Summary We are seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our enterprise observability and monitoring strategy across cloud and application platforms. This is a full-time leadership role responsible for owning monitoring design, driving platform decisions, and guiding engineering teams toward modern SRE practices. This individual will act as the technical authority for monitoring and alerting, shaping how signals from Dynatrace flow into ServiceNow and enterprise messaging/paging platforms, and enabling a shift toward automated, intelligent, and self-healing operations. Location: This role is based in Charlotte, NC. Key Responsibilities Strategic Leadership & Decision-Making Define and own the enterprise monitoring and SRE observability strategyServe as the subject matter expert for Dynatrace, ServiceNow integration, and alerting architectureEvaluate and recommend tooling, integration patterns, and platform directionDrive decisions on alerting philosophy, noise reduction, and signal quality improvement Platform Ownership & Architecture Architect and standardize end-to-end monitoring and SRE pipelines:Dynatrace → ServiceNow incident lifecycleAlert correlation, deduplication, and prioritizationIntegration with paging systems (PagerDuty, SMS, voice, Teams)Establish best practices for:Event ingestion and enrichmentIncident routing and automated assignmentIntegration with CMDB and service mapping Site Reliability Engineering (SRE) Leadership Lead adoption of SRE principles, including:SLIs, SLOs, and error budgetsReliability engineering practices across servicesProactive monitoring and resilience designChampion a shift from reactive operations to proactive reliability engineeringInfluence application and platform teams to build observable, resilient systems by design Automation & Self-Healing Enablement Drive development of automated remediation and self-healing capabilitiesLeverage Dynatrace workflows, Azure services, and automation frameworks to:Reduce manual incident handlingEliminate repeatable operational tasksMinimize unnecessary paging ServiceNow & Observability Integration Leadership Own integration between Dynatrace and ServiceNow ITSM/ITOM, including:Incident, Event Management, and CMDB alignmentService mapping and dependency visibilityGovernance for application/service taggingDefine standards for:Automated incident creation and resolutionPriority assignment and routing logicMonitoring-to-ITSM data synchronization Team Leadership & Cross-Functional Influence Provide technical leadership and mentorship across SRE, platform, and application teamsAct as a central point of coordination between engineering, cloud, and ITSM teamsLead workshops and working sessions to:Drive monitoring standardizationAlign teams on reliability practicesInfluence upstream architectural decisions Operational Excellence Establish KPIs and drive improvement in:Incident response and resolution timesAlert quality and paging effectivenessMonitoring coverage across critical servicesProvide leadership with clear visibility into service health and reliability trends Required Qualifications 7+ years in Site Reliability Engineering, monitoring, or production engineeringProven experience in a technical leadership or lead engineer roleDeep hands-on experience with:Dynatrace (or equivalent observability platforms)Microsoft Azure (IaaS, PaaS, networking, identity)ServiceNow ITSM / ITOM (incident, event management, CMDB)Demonstrated ability to:Design and lead enterprise monitoring/SRE architecturesDrive platform and tooling decisionsIntegrate observability, ITSM, and paging solutions Preferred Qualifications Experience leading SRE or observability transformation initiativesStrong expertise with Dynatrace–ServiceNow integrationsExperience modernizing or consolidating paging/on-call toolingFamiliarity with:Azure-based SRE tooling or AI-assisted operationsAutomation frameworks (GitHub Actions, Runbooks, etc.)Infrastructure as Code (Terraform, ARM, Bicep) Success Metrics Reduction in alert noise and unnecessary pagingImproved incident routing accuracy and MTTRIncreased adoption of self-healing and automated workflowsStrong alignment between monitoring, CMDB, and service ownershipEnterprise-wide adoption of SRE and monitoring standards