Senior Backend & Data Platform Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Build the Systems That Power Analytics for Millions of Customer Conversations At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA) platform processes and analyzes massive volumes of customer interaction data, enabling organizations to identify trends, improve experiences, and make better business decisions. We're looking for a Senior Software Engineer to join our Mobius team, a critical engineering group responsible for ingesting, transforming, and managing the data that powers NIA analytics. This is not a greenfield startup project. It is a highly scalable enterprise platform that sits at the center of a mature analytics ecosystem used by multiple product teams and customers worldwide. If you're passionate about large-scale backend systems, SQL performance, data engineering, and using AI to build software smarter and faster, we'd love to talk. Why This Role Matters The Mobius team is growing because demand for new capabilities continues to increase. The team is responsible for bringing vast amounts of customer interaction data into the platform, ensuring it is available, accurate, performant, and consumable by multiple downstream analytics teams. You'll join a highly visible team that is expanding to meet growing business expectations while helping shape how AI-assisted development accelerates software delivery across engineering. What You'll Do Design and build scalable backend services using C#Develop and optimize high-volume ETL and data ingestion pipelinesDesign, tune, and maintain complex Microsoft SQL Server environmentsTroubleshoot performance challenges across large-scale distributed systemsInvestigate customer-facing production issues and drive resolutionPartner closely with multiple engineering teams that depend on Mobius-managed dataUse AI-assisted development tools to analyze requirements, accelerate coding, review implementations, and create automated testing strategiesContribute to new feature development, platform enhancements, and architectural improvements What Makes This Opportunity Different Work on a platform that directly supports advanced speech and interaction analyticsHigh-impact team with strong visibility and growing investmentSignificant ownership across both development and production engineeringOpportunity to influence how AI is practically applied to software engineering workflowsNew feature development represents the majority of team activity, with substantial innovation and roadmap work underway [Recruiting...ment Roles | Word] What We're Looking For Required 7+ years of software development experienceStrong C# / .NET backend development experience4+ years of Microsoft SQL Server experience in production environmentsExperience with:Query optimizationPerformance tuningDatabase partitioningExtended EventsResolving I/O and latch contention issuesExperience building high-volume data processing systemsExperience with ETL and data movement solutionsStrong troubleshooting and analytical skillsExcellent communication and collaboration skills Preferred Experience using AI tools throughout the software development lifecycleMicroservices architecture experienceDistributed systems developmentElasticSearch experienceEnterprise CI/CD environmentsContact center, analytics, or data platform experience Location & Work Style Hybrid role based in AtlantaIn-office collaboration Monday and TuesdayWork alongside experienced engineers focused on solving large-scale data challenges Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our GA office at 6 Concourse Parkway, Atlanta GA 30328 https://www.nice.com/company/global-locations About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.