Account Manager - Delhi

About Booking.comAt Booking.com, data drives our decisions. Technology is at our core, and innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We are the thrill of the first night in a new place, the excitement of the next morning, the friends you encounter, the journeys you take, and the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. About the roleDo you enjoy taking ownership of a business portfolio and building positive, lasting relationships with partners? Are you motivated by helping businesses grow through data, technology and consultative advice? As an Account Executive, you will manage a portfolio of accommodation partners across India, with a primary focus on the Delhi market. You will advise and consult partners on their business performance, market opportunities and industry trends, while helping them make the most of Booking.com’s products, tools and systems. You will work closely with accommodation partners to improve their performance on the platform, strengthen availability and pricing, and create an outstanding experience for Booking.com customers. This is a commercially minded role for someone who can combine relationship building with structured, data-informed execution. Key responsibilitiesOwn a portfolio of accommodation partners and act as their primary point of contact, responding to questions and following up on agreed actions. Build strong, trusted relationships with partners through proactive communication by telephone, internal messaging and, where relevant, in-person meetings. Advise partners on business performance, market opportunities, industry trends and actions that can improve their results on Booking.com. Evaluate local market characteristics, trends and drivers, then prioritise opportunities across your portfolio to deliver business value. Identify partner needs, position relevant Booking.com products and solutions, and influence partners to implement agreed recommendations. Conduct regular performance conversations to help partners offer customers the best possible availability, competitive pricing and accurate content. Become an expert in Booking.com’s products, systems and tools so that you can explain their benefits and usage clearly to partners. Identify potential partner leads and pass them to the relevant teams for further follow-up. Take ownership of Customer Service escalations related to your managed portfolio and resolve them efficiently for the business, partner and customer. Support the organisation of partner workshops, webinars and other events, and represent Booking.com professionally when attending partner events. Collaborate with internal stakeholders and contribute to team projects and ad hoc initiatives based on business priorities. What we are looking forEssential experience and skillsThree to eight years of validated experience in sales, business development or account management. Business proficiency in written and spoken English and Hindi. Strong communication and influencing skills, including the ability to engage partners over the phone and guide them towards practical actions. A solution-oriented, results-driven approach with strong ownership and follow-through. Strong analytical skills, attention to detail and the ability to turn data or insights into clear priorities. The ability to prioritise your workload, manage time effectively and work independently. A proactive, flexible and adaptable mindset, with the resilience to work in a changing environment. A collaborative and positive approach to working with colleagues and partners. Existing authorisation to work in India. Availability to travel up to 25% of the time, as required by the role. Nice to haveExperience in online travel, hospitality, e-commerce, technology, marketing or a related industry. A university degree in Hospitality, Travel, Business or a related field. Experience managing a mix of local, regional or global accommodation partners. Strong working knowledge of Google Workspace, presentations and Excel. A genuine interest in learning new products, tools and ways of working. What does success look like?Partners in your portfolio view you as a trusted, knowledgeable and commercially minded advisor. You use market and performance insights to identify opportunities and focus your time where it can create the greatest impact. Partners take clear, measurable actions to improve availability, pricing, content and overall performance on Booking.com. You communicate effectively with different audiences and move partner conversations towards successful outcomes. You represent Booking.com professionally and contribute positively to the wider team. Benefits and perksBooking.com’s Total Rewards philosophy is designed to help you experience all that life has to offer, on your terms. We offer competitive compensation together with valuable benefits and perks. For more information, visit Booking.com Benefits. Inclusion at Booking.comDiversity, Equity and Inclusion have been a core part of our company culture since day one. Our colleagues represent more than 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. We are committed to creating an inclusive workplace where everyone can make their mark and have a real impact in travel and tech. We provide reasonable adjustments and the tools colleagues need to participate in the application and interview process, perform their role and access employment benefits. Booking.com is proud to be an equal opportunity workplace. All qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.