Summary
✨ AI‑Generated
A technical support engineering role responsible for enterprise middleware platforms connecting applications and backend systems. You will monitor production environments around the clock, troubleshoot incidents, perform root-cause analysis, support releases and disaster recovery, optimize performance, and automate operational processes.
Highlights
Business-critical enterprise environment with responsibility for high availability, production reliability, incident resolution, disaster recovery testing, performance optimization, and automation.
Description
For a well-known Islamic Bank, we are looking for Middleware Technical Support Engineer to be responsible for the administration, monitoring, troubleshooting, and support of enterprise middleware platforms that enable integration between applications and backend systems.
Ensure high availability, performance, security, and timely resolution of production incidents while supporting business-critical services.
Key Responsibilities
Monitor and support middleware production environments 24x7.Troubleshoot application, middleware, and infrastructure issues.Perform Root Cause Analysis (RCA) and implement preventive actions.Deploy and validate application releases.Support incident, problem, and change management.Monitor system health, availability, and performance.Coordinate with application, infrastructure, database, and vendor teams.Maintain technical documentation and operational procedures.Perform capacity planning and performance tuning.Support Disaster Recovery (DR) testing.Automate operational tasks using scripting.Ensure compliance with security and operational standards.
Required Experience
5+ years of Middleware/Application Support experience.Experience supporting enterprise production environments.Experience with WebLogic, OpenShift, API Gateway, and Unix/Linux.
Required Technical Skills
OpenShift & Container Platforms
Strong experience in OpenShift administration and Kubernetes fundamentalsProficiency with oc command operations, including: Pods, Deployments, ReplicaSets, Services, Routes, ConfigMaps, Secrets Logs and Events monitoring.
Rollout management, scaling, and resource utilizationOracle WebLogic
Expertise in Oracle WebLogic administrationDomain and cluster configuration and managementNode Manager operations and application deploymentJVM tuning, thread/heap analysis, and connection pool optimizationSecurity management, including SSL configurationMiddleware & Integration Technologies
Administration of API GatewaysExperience with IBM MQ and JMS messagingDevelopment and integration of REST/SOAP Web ServicesKnowledge of load balancing and reverse proxy technologies (F5, NGINX)Familiarity with IIS and Tomcat (preferred)Database Platforms
Hands-on experience with one or more of the following:
Oracle DatabaseSybase ASEMicrosoft SQL Server
Preferred Knowledge
Banking middleware architecture High Availability (HA)Disaster Recovery (DR)MicroservicesKubernetesAPI ManagementOAuth, JWT, SSL/TLSITILTCP/IP, HTTP/HTTPS, DNS, Load Balancing
