Staff Site Reliability Engineer

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader. JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: Join our Platform Engineering team, where you'll ensure the availability, performance, and scalability of the trading systems that power NinjaTrader. You'll deploy single- and multi-cluster services to Kubernetes, partnering with Product Engineering and Technical Operations to strengthen monitoring, reduce operational toil, and keep our revenue-generating systems running for traders around the world. Working alongside technical leadership, you'll help maintain 99.95% uptime and high performance across the trading platform. In this role you will: Serve as the technical lead for the SRE function, setting technical direction and mentoring engineers across reliability initiativesAnalyze, troubleshoot, and remediate production issues with a systematic problem-solving approach to keep revenue-generating systems runningParticipate in a weekly 12x7 on-call rotation, including weekend deployments and checkouts before markets open on SundaysPerform initial root cause analysis and remediation of production incidentsBuild tools that automate repetitive tasks, deployments, and incident responses with the goal of minimal human involvementDesign reliable monitoring and alerting systems with Product and QA teams, establishing and tracking SLIs/SLOs across web, mobile, desktop, and trading platformsLeverage Infrastructure as Code tools like Terraform to automate provisioning, scaling, and management across all platformsCollaborate with Product Engineering, Operations, and other cross-functional teams to deliver features on time while meeting scalability, security, and performance requirementsImplement security and compliance best practices (e.g., SOC 2, PCI DSS) throughout the software delivery lifecycle for web, mobile, and desktop deployments What you'll need: 8+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering rolesExpertise with Kubernetes, Docker, and container orchestrationHands-on experience with CI/CD tools (GitHub Actions or equivalent)Proficiency in programming languages (e.g., Python, Bash, or Go) and automation tools such as Ansible, Terraform, or HelmHands-on experience with AWS, GCP, or Azure, including in-depth knowledge of networking, security, and identity management in cloud environmentsKnowledge of monitoring and observability tools such as Prometheus, Grafana, Datadog, or similarStrong collaboration, communication, and leadership skills, with the ability to influence technical decisions across teams and mentor junior engineers Bonus points for: Trading industry experienceContributions to open-source projects Compensation: The salary range for this role will be $160,000.00 - $210,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays. Location: This role is based in Chicago, IL. We are not open to remote candidates for this role Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 20 additional flex remote days annually5 Company Wide Office-Optional weeks tied to major holidays Our Core Benefits Include: Generous PTO7 Paid Holidays Annually + 5 Conditional Holidays Annually1 Service Day Annually401k with 3.5% Company MatchPaid Parental Bonding LeaveHealth, Vision, Dental CoverageLife and Disability Insurance Covered 100% by NinjaTrader We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.