Backend Software Engineer

Software Engineer, Customer Studio Backend Full-time | Remote | US or Canada $180K-$320K About this role Building upon Reverse ETL's ability to use SQL to sync to any SaaS tool, Customer Studio is Hightouch's second major product, providing a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we are continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which gives this role the potential to have significant impact. We are looking to add a product-minded backend engineer to the team. The ideal candidate will be comfortable diving deep into backend and distributed systems and thinking holistically about architecture, scalability, maintainability, and reliability. We are also looking for someone with strong customer and product thinking who feels comfortable writing and engaging with product specs. Some of the problems we will be working on include: Data Warehouse Performance We are consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally, such as optimizing queries and storing pre-computed state, as well as warehouse-specific improvements. Analytics and Experimentation How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences? Real-time Audience Syncing Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we are excited to explore real-time audience computation and syncing. Generative AI We are continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows. We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. Role details Experience: 6-15 years as a backend engineer with substantial experience designing and building backend systems at high-growth startups Salary: $180K-$320K Equity: Meaningful equity compensation in the form of ISO options, with early exercise and a 10-year post-termination exercise window Remote work policy: Remote (US or Canada) Employment: Full-time Location: Remote (US or Canada), San Francisco About Hightouch Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. Hightouch pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. The AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. The team focuses on making a meaningful impact for customers. They approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. Hightouch looks for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving their goals. Hightouch is based in San Francisco but has team members around the world. Its Series C put the company at a $1.2B valuation, backed by investors including Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital. Team size: 350 employees Founded: 2018 Website: hightouch.com Total funding: $320M Company locations: San Francisco +2 About the team The team operates with a focus on making a meaningful impact for customers. Hightouch believes in approaching challenges with a first-principles thinking mindset, moving quickly and embracing efficient execution, and treating each other with compassion and kindness. The company looks for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving their goals. Hightouch's founders were early employees of Segment, where they saw the transformative impact of enabling business and marketing teams to activate customer data. They also recognized the limitations of the existing rigid legacy Customer Data Platform market. By building a platform that could sit on top of an organization's existing data infrastructure, the founders knew that teams could unlock a more performant, flexible and secure solution to activating customer data at scale, and Hightouch was born.