Site Reliability Engineer

Job Description What is the Opportunity? We are seeking an experienced Site Reliability Engineer to join our team as a Level 2/3 support professional. You will manage vulnerability tracking and certificate lifecycle, support secure file transfer protocols, and assist with client onboarding. This role is critical to maintaining the security, availability, and reliability of our mission-critical systems. What Will You Do? Vulnerability & Security Management: Track, manage, and coordinate remediation of system vulnerabilities; conduct root cause analysis and ensure timely resolutionCertificate Lifecycle Management: Monitor, renew, and manage SSL/TLS certificates and PGP encryption keys across production environmentsFile Transfer Protocol Support: Provide technical expertise and troubleshooting for SFTP, Connect Direct, AS2, and FTP protocols; ensure secure and compliant data transmissionClient Onboarding: Guide clients through setup processes, validate configurations, and provide technical documentation and trainingProduction Incident Management: Respond to and resolve P1/P2 incidents following ITIL best practices; manage incident, problem, and change requests in ServiceNow/JiraLog Analysis & Troubleshooting: Analyze system and application logs (Unix/Linux environments) to diagnose issues and implement solutionsStakeholder Communication: Provide clear, timely updates to business stakeholders and clients; escalate issues appropriatelyDocumentation: Maintain comprehensive technical documentation and knowledge base articles in Confluence and SharePointTesting & Validation: Support functional and integration testing for releases and changesMonitoring & Alerting: Configure and monitor systems using AppDynamics, Logic Monitor, and Splunk; respond to alerts and SLA breachesExcellent root cause analysis and problem-solving skillsStrong stakeholder and client-facing communication abilitiesDetail-oriented with ability to multi-task in SLA-driven environments What do you need to succeed? Must-have Experience with monitoring tools: AppDynamics, Logic Monitor, SplunkSQL and .NET application troubleshooting knowledge (or equivalent)Strong working knowledge of Unix/Linux systems and log analysisExperience with Level 2/3 IT applications and production support experienceExpert understanding of file transfer protocols: SFTP, Connect Direct, AS2, and FTPSolid knowledge of PGP encryption and certificate managementExperience with ITIL-based incident, problem, and change management processesProficiency with ServiceNow, Jira, and Confluence Nice to Have: ITIL Foundation certificationExperience with high-availability and mission-critical systemsKnowledge of financial services platforms and operations (preferred) What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to build close relationships with clients and stakeholders #TECHPJ Job Skills Active Learning, Application Integrations, Detail-Oriented, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC) Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-17 Application Deadline: 2026-08-20 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.