Field Service Engineer

Location: Glasgow - Field-Based Salary: £36,419 + Up to £1,000 Onboarding Bonus + Performance Bonus Company: NoteMachine (A Brink's Company) Join NoteMachine and Help Power the UK's Cash Network At NoteMachine, our Engineers are at the heart of what we do. Every day, they keep thousands of ATMs operating reliably, ensuring communities, retailers, and businesses across the UK have access to cash when they need it most. As part of Brink's, a global leader in secure logistics and cash management, you'll join a business that combines the backing of an international organisation with the agility and culture of a growing UK operation. If you're a hands-on Engineer with strong fault-finding skills, a customer-focused approach, and a passion for solving technical challenges, we'd love to hear from you. About NoteMachine We're one of Europe's leading ATM providers, processing over £10 billion in cash annually through a network of more than 14,000 ATMs across the UK. Serving national retailers, leisure venues, convenience stores, and independent businesses, we deliver secure, reliable, and innovative cash access solutions nationwide. As part of the Brink's Group, operating in over 100 countries with more than 59,000 employees worldwide, we offer the stability and opportunities of a global organisation, alongside the chance to make a real impact every day. Why Join Us? We believe in looking after our Engineers by offering a balanced and sustainable approach to scheduling. Work-Life Balance That Works Shorter Working Week: 44-hour working week across a 7-day period, reduced from our previous 47-hour scheduleAdvanced Rota Planning: Receive your working schedule at least 2 weeks in advance, helping you balance work, family, and personal commitmentsStructured Shift Coverage: A fair and transparent approach to weekend and bank holiday working Benefits & Rewards £36,419 starting salaryUp to £1,000 onboarding bonus (dependent on experience and payable on successful completion of probation)Performance bonus schemeCompany van, fuel card, tools and fitted uniform providedPersonal use of company vehicle in line with HMRC guidelinesComprehensive training programme and ongoing development opportunitiesMedicash healthcare and wellbeing benefitsSalary sacrifice pension schemeLife Assurance at 4x annual salaryCompany Sick Pay SchemeGroup Income Protection Scheme (subject to eligibility)Genuine career progression opportunities within NoteMachine and Brink's The Role As a Field Service Engineer, you'll be responsible for maintaining and repairing our nationwide ATM network, ensuring maximum uptime and exceptional service for our customers. Working independently in the field, you'll combine technical expertise with excellent customer service to deliver a first-class experience. Key Responsibilities Carry out second-line break-fix repairs and preventative maintenance across our ATM estate, including Triton, NCR and Wincor machinesDiagnose faults and resolve technical issues efficiently and safelyDeliver high levels of customer service during every site visitWork closely with customers to minimise downtime and maintain service performanceAccurately record repairs, parts usage, and service activityComplete quality checks to ensure repairs meet company standardsParticipate in ongoing technical and professional development trainingEnsure compliance with company procedures, health & safety standards, and security protocols About You We're looking for someone who is technically capable, customer-focused, and motivated to get things right first time. Essential Requirements Previous Field Service Engineering experience involving electro-mechanical equipmentStrong fault-finding and problem-solving skillsA proactive approach to delivering excellent serviceFull UK driving licence with no more than 6 active penalty pointsExcellent communication and customer service skillsWillingness to travel within your designated regionFlexibility to work weekends and bank holidays on a rota basisResident within the GA / ML postcode areaAble to pass financial and background screening requirements Desirable Experience working with ATM equipmentExperience within cash handling, retail technology, self-service, vending, gaming, EPOS or similar electro-mechanical environments Build Your Future with NoteMachine This is more than a Field Service Engineer role. It's an opportunity to join a trusted national business, backed by a global organisation, where your skills are valued, your development is supported, and your work makes a genuine difference every day. Apply now and become part of the NoteMachine and Brink's success story.