Node.js Developer and Technical Account Manager

Position Overview Join Veryfi as a Node.js Developer & Technical Account Manager (LATAM) and play a critical role in building, deploying, and supporting WhatsApp-based loyalty and promotional campaigns for leading CPG brands across Latin America. This hybrid role combines hands-on backend development, customer-facing technical ownership, and campaign operations. You will design and build WhatsApp bots using Node.js, integrate with Veryfi’s OCR & data extraction APIs, and act as the technical lead for campaigns—from kickoff to post-campaign reporting. You’ll work directly with brands, agencies, and internal teams to ensure campaigns launch smoothly, scale reliably, and deliver measurable business results. Key Responsibilities WhatsApp Bot Development (Node.js) Bot Architecture & Development: Design, build, and maintain WhatsApp bots using Node.js for loyalty programs, promotions, and automated customer journeysAPI Integrations: Integrate WhatsApp bots with Veryfi APIs (OCR, Lens, document processing), databases, CRM tools, and third-party servicesCampaign Logic: Implement business rules for points accumulation, rewards redemption, fraud prevention, validations, and user segmentationScalable Backend Services: Build reliable, scalable backend services using Node.js, REST APIs, webhooks, and event-driven flowsCode Quality: Write clean, maintainable, and well-documented code following best practices Loyalty Campaign Execution (End-to-End) Campaign Build-Out: Translate campaign mechanics into technical flows (receipt validation, product matching, points, rewards, rankings)Go-Live Ownership: Own technical readiness for launches, including testing, validations, and production deploymentFraud & Edge Cases: Implement safeguards against fraud, duplicate submissions, and abuse scenariosPost-Launch Support: Monitor campaign performance, fix issues quickly, and iterate based on real user behaviorReporting Support: Assist with technical reporting, data extraction, and campaign performance insights Technical Account Management (LATAM) Client Technical Lead: Act as the main technical point of contact for LATAM clients during onboarding and active campaignsSolution Design: Advise customers on best technical approaches for their loyalty and promotional use casesIssue Resolution: Troubleshoot production issues, API errors, WhatsApp flow problems, and data discrepanciesClear Communication: Explain technical concepts in simple terms to non-technical stakeholdersEscalation Handling: Coordinate with internal engineering, product, and support teams when deeper intervention is needed Collaboration & Continuous Improvement Cross-Functional Work: Collaborate with Product, Sales, Support, and Marketing teams to improve campaign deliveryProcess Improvement: Identify patterns and suggest improvements to campaign templates, bot flows, and backend architectureDocumentation: Create and maintain technical documentation for bots, integrations, and campaign flowsProduct Feedback: Share real-world client feedback with product and engineering teams Requirements Experience & Background 3+ years of experience as a Node.js / Backend DeveloperExperience building chatbots, messaging platforms, or automation systems (WhatsApp preferred)Startup or fast-paced environment experience strongly preferredExperience working with LATAM customers or regional campaigns is a big plus Technical Skills Strong proficiency in Node.js (ESM preferred)Experience with REST APIs, webhooks, async flows, and background jobsFamiliarity with WhatsApp Cloud API or similar messaging APIsExperience with databases (PostgreSQL, MongoDB, or similar)Understanding of authentication, security, and API best practicesExperience supporting production systems and live campaigns Core Competencies Strong problem-solving mindset and attention to detailExcellent written and verbal communication (Spanish required, English strongly preferred)Customer-oriented mindset with the ability to balance engineering and client needsAbility to manage multiple campaigns and priorities simultaneouslyOwnership mentality — you build it, you support it, you improve it Performance Standards Successfully launch and support WhatsApp loyalty campaigns on scheduleMaintain high campaign stability and low incident ratesResolve technical issues efficiently with minimal customer impactDeliver clean, maintainable, and scalable Node.js codeAchieve high customer satisfaction from LATAM clients Specialization Areas Primary Focus: WhatsApp Bots, Loyalty Programs, and Promotional Campaigns for CPG brandsSecondary Focus: Technical Account Management and client-facing solution design Growth Opportunities This role offers a unique opportunity to become a subject matter expert in WhatsApp-based loyalty programs, CPG campaign execution, and Veryfi’s OCR and automation platform. As Veryfi continues to scale across LATAM and globally, you’ll have: Direct exposure to large regional brands and complex campaignsAccess to leadership and influence over product directionClear paths toward Technical Lead, or Solutions Architect rolesExceptional performance - measured by campaign success, client satisfaction, and technical impact - will be a key factor in raises and promotions. Why Join Veryfi? High Impact Role: Build real products used by millions of consumers across LATAMY Combinator-Backed: Be part of a world-class startup ecosystemHybrid Engineering Role: Code, launch, support, and own real business outcomesFast Growth: Join at a stage where your work directly shapes the platformLearning Environment: Work alongside experienced founders and senior engineers