Summary
✨ AI‑Generated
Take ownership of daily delivery operations across an assigned district. You will oversee rider performance in real time, coordinate fleet and third-party logistics providers, monitor service levels and customer outcomes, control operating costs, and identify process improvements. Strong on-ground presence and operational decision-making are central to the role.
Highlights
Hands-on operational leadership with direct ownership of delivery performance, rider teams, vendor relationships, service levels, and continuous improvement.
Description
Job DescriptionThe Area Supervisor manages daily delivery operations, rider teams, and vendor
performance across an assigned district.
This role is responsible for keeping delivery speeds
high (SLA), keeping costs under control, and ensuring smooth day-to-day operations across
dark stores and partner hubs through on-ground presence, performance tracking, and vendor
coordination.
Key Responsibilities:
1.
Daily Operations & Vendor Management:
Live Fleet Oversight: Track real-time zone operations to make sure riders hit target delivery times, maintain high customer ratings, and keep order cancellations to a minimum.Driver Performance: Keep close tabs on rider metrics to spot bottlenecks early and keep order dispatch running efficiently.Vendor & 3PL Coordination: Work directly with 3PL providers and fleet vendors to evaluate their performance, address service gaps, and scale up rider supply during rush hours or demand spikes.Process Improvement: Work alongside the central Operations team to tweak daily workflows and fix recurring operational issues on the ground.2.
Performance Tracking & Analytics:
KPI Management: Monitor daily operational metrics, focusing on On-Time Delivery Rate, Orders Per Hour (OPH), and Delivery Cost Per Order.Reporting: Build regular tracking reports using Microsoft Excel (utilizing Pivot Tables, data filters, and formulas) to present clear performance trends and updates to leadership.Problem Solving: Run quick root-cause checks whenever KPIs drop below target and put immediate fixes in place.3.
Field Audits, Quality & Onboarding:
On-Ground Audits: Conduct routine site visits alongside Team Leaders across partner locations to inspect rider attendance, uniform compliance, gear condition, and overall professional behavior.Quality Control: Partner with the QA team to resolve functional app issues, handle rider misconduct, and enforce service standards across the fleet.Rider Training: Help onboard and train new drivers on app navigation, route efficiency, customer interaction standards, and road safety protocols..
