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Operations Associate

About You — India · Posted ~22 hours ago

Mid Full-time Onsite Visa History ✓

Skills

Marketing operations Operations management Project management Process management Organizational skills Team collaboration Marketing operations tools Internal operations systems

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Summary ✨ AI‑Generated

Join a marketing operations team supporting daily campaigns and operational activities. You will use internal tools to execute promotions and incentives, collaborate on projects, help establish core processes, and contribute to process and tool improvements while working with multiple stakeholders.

Highlights

Opportunity to work in marketing operations with exposure to campaign execution, project coordination, process improvement, and cross-functional collaboration in an international regional team.

Description

Job DescriptionYou will be an important part of the Hyderabad Marketing Operations team, within the UK & Ire region. You will use the internal tools available to fulfil operations campaigns promptly. This includes operations activities such as creating rewards / bonuses, promotion campaigns, tournaments You'll help work along with teams to build main processes, manage projects, and ensure the smooth daily operations of our business. You'll demonstrate your organisational and team collaboration skills. Several factors, including, distinguish the Operations Associate from the Operations Associate. level of responsibility (e.g. work on larger more complex projects)experiencetechnical expertise (e.g. advanced / expert use of all ops tools and systems), andcontribution to improving business operations (e.g. process improvements, tool optimization)What you will do Collaborate with the Marketing Operations team and important team members to meet the daily requirements. This will involve working with:PropositionContentOperationsYou'll build all promotion related configurations within the defined Service level agreements, while maintaining quality and minimising errors.Responsible for internal QA, and ensuring a smooth player journey / experience onsiteWorl with team members and partners to provide updates, gather feedback, and address ops related issuesYou'll provide regular updates to the Team Lead on any issues or procedural improvementsProvide regular and detailed analysis of player activity as directed by the Operations ManagerFollow up on related incidents and raise an incident when it needs alerting the relevant teams.Be an second line support to the Customer Services Team, addressing and resolving escalationsContribute ideas and suggestions for process improvements, efficiency gains, and operations related enhancementsEnsuring the Daily Task Sheets are up-to date