Lead Market Researcher

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London (Hybrid) / UK Remote | 💰 £90,000 - £120,000 + Incentive Awards tied to your performance + Benefits ⭐About the team Monzo is expanding beyond the UK to make money work for all Europeans. Our Next Markets team is focused on understanding where and how we can build a successful business in new markets. We work across Research, Strategy, Product, Data, Design and Marketing to make some of Monzo’s most consequential expansion decisions about our entry strategy: where the strongest opportunities lie and how our proposition should evolve. We’re looking for a Lead Market Researcher to own the customer and market evidence that sit at the heart of these decisions. This is an opportunity to set research direction for new-market entry, establish how we build confidence in unfamiliar markets, and influence our expansion strategy. 🔑You’ll play a key role by... Leading the research that shapes our entry strategy for new markets, starting with discovery across new EU markets Developing and evolving a repeatable market-entry research approach, prioritising the questions that matter most and balancing depth, speed and confidence Building a clear view of local money behaviours, banking expectations, customer needs, trust drivers and barriers to adoption Identifying, understanding and sizing priority customer audiences, partnering closely with Data, Strategy and Product Assessing how well Monzo’s current and near-term proposition fits local customer needs and market expectations Setting a high bar for evidence quality, triangulating across sources and challenging assumptions where the evidence does not support them Synthesising complex and sometimes conflicting evidence into clear recommendations, trade-offs and confidence levels, and use them to shape business, product and marketing decisions Choosing the right research approach for each question, combining hands-on research with AI, specialist expertise and agency support where these add value 🤩 We’d love to hear from you if… Significant experience in customer research or consumer insight, with a track record of shaping strategy and business outcomes Experience tackling ambiguous, early-stage problems such as market entry, proposition development, innovation or audience strategy Experience conducting research across multiple markets and navigating meaningful cultural and market differences Strong quantitative research skills, including segmentation and audience sizing Strong methodological judgement - ability to choose the right approach for the question and recognise when specialist qualitative or other expertise is needed Ability to connect customer insight to product, proposition, brand, marketing, commercial and go-to-market decisions Strong synthesis and communication skills, turning complex research and data into clear narratives, recommendations and trade-offs Confidence influencing and constructively challenging senior cross-functional stakeholders Strong judgement in fast-moving environments, including knowing when deeper research is needed and when directional evidence is enough 🙌 What’s in it for you 💰 £90,000 - £120,000 ➕ Incentive Awards tied to your performance. ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps Call with recruiter (30 mins) Research Methods interview (1 hour) Teamwork and Impact + Values and Leadership interviews (1.5 hours in total) This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. #LI-LG1 #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊