AWS Infrastructure Engineer

About Us At Plentific, we’re redefining property management in real time. Our mission, is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact. We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role Plentific is looking for an AWS Infrastructure Engineer to ensure the reliability, availability and day-to-day operation of its AWS cloud infrastructure and deployment platforms. This role is run and reliability-focused, owning break-fix, incident response and operational support of our AWS estate. You'll work hands-on with Terraform, Ansible and Linux every day, partnering closely with the DevOps Platform team to continuously reduce failure rates and recovery times. Responsibilities Own day-to-day operational support of production and non-production AWS environments across Portal/ESB and SaaS platformsAct as a primary responder for AWS infrastructure-related incidents, participating in P1/P2 escalations and coordinated incident responsePerform break-fix activities across the AWS estate, including deployment failures, EC2 and networking outages and data recovery from S3/RDS backups and snapshotsTroubleshoot and remediate issues on Linux servers, including performance degradation, disk/memory pressure, service failures and patchingMaintain and execute operational runbooks and incident playbooks for AWS services and Linux systemsSupport and maintain Ansible playbooks and roles used for configuration management and routine operational tasks, escalating design improvements to the DevOps Platform team where requiredApply and validate infrastructure changes through Terraform, supporting the existing IaC workflows and helping resolve failed applies, drift and state issuesMonitor system health using existing observability tools (e.g. CloudWatch and related alerting), responding to alerts and identifying recurring failure patternsWork with engineering teams to diagnose AWS infrastructure versus application-level issues and route appropriatelySupport security and compliance operational tasks, including IAM access reviews, asset inventories, patching cadence and incident response supportContribute to post-incident reviews and continuous improvement initiatives, feeding recurring issues back into automation via Terraform and Ansible Experience and Qualifications Commercial experience in an infrastructure operations, DevOps, SRE or platform support roleStrong hands-on experience operating AWS-based environments (e.g. EC2, EKS, ALB, VPC, RDS, S3, SES, IAM, Route 53, CloudWatch)Solid working knowledge of Terraform in an operational context — running plans and applies, understanding state, and diagnosing drift and failed changesPractical experience with Ansible for configuration management and operational automationStrong troubleshooting skills across Linux operating systems (e.g. Ubuntu and Amazon Linux), networking, DNS and cloud servicesExperience participating in incident responseFamiliarity with deployment tooling and CI/CD pipelinesAbility to work calmly and methodically during high-severity incidentsClear communication skills and a collaborative approach to problem solvingAWS certifications (e.g. DevOps Engineer, Solutions Architect Associate) are a plus Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer: A competitive compensation package25 days annual holiday + 1 additional day for every year served up to 3 years.Flexible working environment including the option to work abroadPrivate health care for you and immediate family members with discounted gym membership, optical, dental and private GPEnhanced parental leaveLife insurance (4x salary)Employee assistance programCompany volunteering day and charity salary sacrifice schemeLearning management system powered by UdemyReferral bonus and charity donation if someone you introduce joins the companySeason ticket loan, Cycle to work, Electric vehicle and Techscheme programsPension schemeWork abroad schemeCompany-sponsored lunches, dinners and social gatheringsFully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.