Summary
✨ AI‑Generated
A rapidly growing AI-focused technology company is looking for a hands-on Customer Engineer with strong full-stack and backend foundations. You will onboard enterprise customers, integrate technical systems, investigate issues across the stack, understand complex architectures, and implement fixes or improvements when needed. Deep machine-learning expertise is not required; strong software engineering and analytical problem-solving skills are more important.
Highlights
Hands-on engineering role with substantial customer interaction, combining software development with systems troubleshooting and technical integration. Work directly with enterprise customers, solve complex technical problems, and ship meaningful product improvements.
Description
Customer Engineer
Full-Stack · Node.js / TypeScript · AI
On-site · Amman, Jordan · Full-time
Apply here: https://mawahebna.com/job/customer-engineer-amman-jordan/
We’re hiring on behalf of our client, a fast-growing, YC-backed AI-native customer experience platform.
Read this first
This is a hands-on engineering role with significant customer exposure, not a support role and not a purely internal development role.
We’re looking for a strong software engineer with solid back-end and systems understanding.
You should be able to navigate complex systems, understand system architecture, trace and debug issues across the stack, and think analytically about AI-agent behavior, understanding why something went wrong and how to systematically fix or improve it.
Deep ML expertise is not required.
You’ll work directly with enterprise customers to onboard and integrate the platform, troubleshoot technical issues, and ship fixes or improvements directly to the product when needed.
What you’ll do
Lead technical onboarding and implementation for enterprise customersDebug complex technical issues across the product and customer environmentsInvestigate integrations with helpdesk and CRM tools such as Zendesk, Intercom, and HubSpotShip fixes, integration improvements, and product enhancements in Node.js and TypeScriptTroubleshoot AI-agent behavior and help improve AI/LLM workflowsWork closely with Product Engineering to turn customer problems and feedback into product improvements.
What we’re looking for
Please apply if you strongly match the following:
3+ years of relevant hands-on software engineering experienceStrong full-stack engineering fundamentals, with solid back-end and systems understandingProduction experience with Node.js and TypeScriptHands-on experience with AI agents, LLMs, LLM APIs, or prompt engineeringStrong debugging and analytical problem-solving skills, you’re comfortable digging into complex problems rather than only working at the surface levelPrevious customer-facing technical experience in SaaS, such as implementation, solutions engineering, integrations, or technical troubleshootingExperience with, or the ability to quickly understand, helpdesk, CRM, and customer communication tools and APIsFluent English and confidence communicating directly with enterprise customersBased in Jordan and comfortable working on-siteFlexibility to work with customers across US, Europe, and Saudi time zones when neededComfortable with the ownership, ambiguity, and pace of a fast-growing startup.
About the company
Our client is a YC-backed company building an AI-native customer experience platform used by enterprise businesses to manage customer support and communication.
The product combines AI agents with deep integrations into helpdesk and CRM platforms.
Engineers work closely with customers, move quickly, and have direct impact on both the product and customer experience.
Compensation
The expected range is 1,500-2,500 JOD per month, depending on experience and overall fit.
This role is best suited for someone who enjoys being close to code, complex technical problems, AI systems, and customers, and wants to work in a fast-moving startup environment.
Apply here: https://mawahebna.com/job/customer-engineer-amman-jordan/
