Support Engineer

”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket. Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions. Your Responsibilities Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.You resolve support cases independently or together with 3rd level support.You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment. Your Profile You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualificationsKnowledge in IT administration, system or application supportIdeally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databasesGood written and spoken German and English skills Our Benefits Flexible work: Trust-based working hours, remote work, and up to 20 days of workation30 vacation days as well as extra days off for your volunteer work, and you get your birthday offFinancial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insuranceFurther education: Digital learning platforms, internal and external training opportunitiesEGYM Wellpass: Access to thousands of sports and wellness offersHealth & well-being: Stress prevention, health days, vaccinations, relaxation and activity roomsEvents & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run Contact Recruiting Yacine Adjir recruiting@seeburger.com LinkedIn - XING Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow - and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together. Sounds exciting? Become a #Businessaccelerator today!