ServiceNow Developer

We are seeking an experienced ServiceNow CSM / Financial Services Operations (FSO) Developer to design, develop, configure, and support solutions across the ServiceNow Customer Service Management (CSM) and Financial Services Operations (FSO) platforms. The ideal candidate will have strong hands-on ServiceNow development experience combined with a solid understanding of financial services, banking, customer servicing, account management, financial products, and regulatory processes. This role will work closely with business and technical stakeholders to deliver scalable ServiceNow solutions that improve customer and financial-service operations. Key Responsibilities Design, configure, develop, and maintain ServiceNow CSM and Financial Services Operations (FSO) solutions.Implement and enhance Customer Service Management capabilities, including Case Management, Customer Service Workspace, customer interactions, and service requests.Configure ServiceNow solutions supporting financial services and banking operations.Support financial-services processes including customer onboarding, account servicing, financial product servicing, customer inquiries, requests, and case management.Develop workflows and automation using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and Glide APIs.Configure and customize Financial Services Operations workflows to support front-office, middle-office, and back-office processes.Develop solutions that improve collaboration between customer service teams, relationship managers, operations teams, and financial-service departments.