Summary
✨ AI‑Generated
A digital engineering organization is seeking a Senior DevOps Engineer to serve as a frontline technical resource for infrastructure operations. You will manage support requests, triage incidents according to urgency and business impact, troubleshoot foundational systems, and help maintain reliable technology services.
Highlights
Hands-on senior DevOps opportunity focused on operational reliability, infrastructure support, incident triage, and service ownership. The role is suited to engineers who enjoy solving operational problems, prioritizing issues by impact, and working in collaborative digital engineering environments.
Description
Who We Are
At MAS Global Consulting, we are a premium digital engineering partner trusted by innovative startups and Fortune 100 companies, delivering high-impact solutions through agile delivery, deep technical expertise, and a strong people-first culture across the Americas.
We build long-term partnerships, not just software.
MAS means “more” in Spanish, and that mindset drives our commitment to greater opportunity, inclusion, and impact.
Founded by a Latina engineer from Medellín and headquartered in Tampa, Florida, MAS Global Consulting is a 100% Hispanic and woman-owned company, recognized as a Great Place to Work and one of the Fastest-Growing Companies in the US.
Who You Are
You are a Senior DevOps Engineer who serves as the front line for triage and operational support across infrastructure teams, keeping foundational systems running smoothly.
You are hands-on and service-oriented, comfortable owning a request and ticket queue, triaging by urgency and impact, resolving routine items directly, and escalating the rest with clear context.
You bring strong troubleshooting instincts and sound judgment on when to resolve versus escalate, and you are motivated to reduce operational toil through automation and improved self-service.
What You'll Do
Serve as the first point of contact for other infrastructure teams, owning the incoming request and ticket queue: answer questions, unblock teams on Infra Foundations tooling and workflows, triage by urgency and impact, resolve routine items directly, and escalate the rest with clear contextHandle routine KTLO (keep-the-lights-on) activities: human IAM access and role requests (following Security's least-privilege guardrails), AWS quota increase requests, SFTP access grants for partners and merchants, and standard IaC changes through the existing GitHub and Spacelift workflowsTroubleshoot core networking issues (VPC connectivity, routing, DNS, and interconnectivity between accounts and services), escalating deeper faults with clear diagnosticsExecute recurring operational tasks such as AMI patching cycles and configuration management runs (Ansible), following established runbooksReduce toil on common, recurring requests by extending the team's triage engine with AI skills and by improving self-service through updated runbooks, documentation, and FAQsWhat You Bring
5 years of infrastructure, DevOps, or systems engineering experience in a cloud environmentAdvanced English (B2/C1) is mandatory, with strong verbal and written communication skillsHands-on experience with AWS fundamentals (accounts, IAM, VPC networking, EC2)Working familiarity with Infrastructure-as-Code (Terraform, Spacelift, or equivalent) and Git-based workflowsComfortable operating a request or ticket queue and communicating clearly with engineers across teamsStrong troubleshooting instincts and good judgment on when to resolve versus escalateA service-oriented mindset and genuine interest in unblocking others and reducing operational toilNice to Have
Familiarity with configuration management (Ansible or similar) and standard incident response practices
