Application Support Engineer

Application Support Engineer (Supporting US and Asia-Pacific Markets)11000-15000 PLN miesięcznie (B2B) Tap.Talent Czym będziesz się zajmować? You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific. This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment. Working hours- supporting US and Asia-Pacific markets This role is designed around supporting clients in different global markets. During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes. Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients: Second/ US shift: 16:00-00:30 - supporting US business hoursThird/ AP shift: 00:00-08:30 - supporting Asia-Pacific hoursYou should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation. Your responsibilities will combine: technical troubleshootingdirect client communicationapplication supportclient onboardingproject coordinationproduction issue investigationprocess and efficiency improvementsKogo poszukujemy? What are we looking for? You don't have to tick every box- what matters most is your technical mindset, curiosity and willingness to solve problems. Experience in Technical Support, Application Support or a similar technical roleSolid experience with MS Windows environmentsExperience with scripting languagesPractical SQL experience or willingness to develop itFluent English and confidence communicating directly with international clientsEnjoyment of troubleshooting and finding root causesAnalytical, detail-oriented and self-motivated approachAbility to work independently and manage several tasks in a dynamic environmentComfort working afternoon/evening and night shiftsInterest in technology and curiosity about financial technology and electronic tradingNice to have: Linux experienceSQL experienceExperience with AI tools and automationFamiliarity with financial, banking or trading environmentsBachelor's degree in a technical or analytical fieldCzego wymagamy? Znajomości: WindowsTroubleshootingSQLClient CommunicationMile widziane: Scripting languagesGoogle AnalyticsSecurity testingJęzyki: AngielskiPolskiJakie warunki i benefity otrzymasz? 11000-15000 PLN miesięcznie (B2B)B2B - Praca zmianowa (100%)Praca zdalna: BrakBudżet szkoleniowy, Klasy językowePakiet medyczny, Ubezpieczenie, Pakiet sportowyKawa / Herbata, Zimne napoje, ObiadyParkingPłatny "urlop" dla B2B, Płatne "chorobowe" dla B2BGdzie będziesz pracował? Szczytnicka 1, Wrocław Kim jesteśmy? Tap.Talent is looking for an Application Support Engineer on behalf of our US-based client- a technology company delivering advanced solutions for electronic and algorithmic trading. You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific. This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment. Working hours- supporting US and Asia-Pacific markets