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Technical Support Engineer

Red Commerce — Poland · Posted ~1 day ago

Mid Contract Onsite

Skills

Technical support Customer support Troubleshooting Root cause analysis Microsoft 365 Azure Intune Entra ID Windows Security Power Platform Power BI SQL Incident management Ticketing systems Log analysis English

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Summary ✨ AI‑Generated

Join a technical support project as an engineer responsible for resolving incidents across cloud, endpoint, identity, security, application, and infrastructure environments. You will troubleshoot through multiple channels, analyze logs, perform root cause analysis, document solutions, and collaborate with higher-level support and engineering teams while working to service-level targets.

Highlights

A 12-month technical support assignment with strong extension prospects, working with a broad Microsoft and cloud technology stack. The role provides hands-on exposure to incident resolution, root cause analysis, infrastructure and application support, and collaboration with engineering teams.

Description

*** Technical Support Engineer – 12-months + extension - onsite (Krakow) *** On behalf of one of our key partners, RED now has a new opportunity for a Technical Support Engineer to join a project. The initial contract is for 12-months with excellent extension opportunities. This role is to start ASAP and will be fully onsite in Krakow. Responsibilities: Provide technical support via phone, email and ticketing systems.Troubleshoot incidents, analyze logs and identify root causes.Support Microsoft 365, Azure, Intune, Entra ID, Windows, Security, Power Platform, Power BI, SQL or related technologies.Handle device, identity, cloud, application and infrastructure issues.Document troubleshooting steps, solutions and known issues.Perform RCA, implement workarounds and escalate complex cases to L2/L3 teams.Collaborate with engineering and product teams to resolve customer issues within SLA.English speaking - B2 level is a must Requirements: Experience in technical/customer support, system administration or cloud support.Strong troubleshooting and analytical skills.Knowledge of at least one Microsoft technology area.Basic understanding of cloud, networking, operating systems and authentication.Excellent communication skills and good English.Customer-focused mindset and ability to work under pressure.Willingness to learn new technologies. Experience with PowerShell, ITIL, Azure, Microsoft certifications or enterprise environments is a plus.