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IT Service Delivery Specialist

Delivery Hero — Germany · Posted ~21 hours ago

Mid Visa History ✓

Skills

IT support Hardware troubleshooting Software troubleshooting Account and workstation setup Hardware and software installation Basic network troubleshooting IT asset management Ticket management Security incident support IT policies and compliance Vendor management Technical procurement Hardware Software Networking CCTV Audio/Visual systems Ticketing systems

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Summary ✨ AI‑Generated

Join an IT service delivery team responsible for resolving onsite and remote technical issues, supporting users, installing and maintaining hardware and software, troubleshooting basic networks, and managing IT assets. The role also covers ticket handling, security and compliance support, technical procurement, vendor coordination, meeting-room technology, and continuous process improvement. Some business travel within local markets may be required.

Highlights

Broad IT service delivery role combining end-user support, infrastructure troubleshooting, asset management, security, procurement, and continuous improvement, with opportunities to work across varied technical environments.

Description

Job DescriptionStart with customer, end with customerResolve onsite and remote IT issues.Identify and assess user problems.Troubleshoot software and hardware issues.Setup staff accounts and platform installations.Meet performance KPIs, SLAs, and CSAT targets.Business travel may be required within local markets.Own it End-to-End in technical capabilitiesConfigure and install hardware, software, and door access & CCTV systems.Perform basic network troubleshooting.Manage scheduled maintenance and upgrades.Support Audio and Visual needs for meetings and events.Scale IT through governanceTrack and manage IT assets throughout their lifecycle.Log and process technical support tickets.Assist in addressing security incidents.Enforce and advise on IT policies and compliance.Vendor Management & Procurement:Manage technical procurement following internal policies.Monitor vendor delivery against contracts and orders.Continuous ImprovementImprove processes and implement changes for the organization.Maintain technical guides and knowledge-base articles.