Content Localization Coordinator

Job DescriptionThe Content Localization Coordinator will support the development, maintenance, and organization of content materials (Learning/Training content, Knowledge base content & Macro content) that empower agents to succeed in our Service Operations function. Reporting to the Content Manager, this role will focus on assisting in content creation and ensuring all materials are up-to-date and accessible. The Content Localization Coordinator will work closely with training, QA, and operational teams to ensure alignment with organizational goals and agent needs. The role will also include translation of all content from English to German. Key Responsibilities: The role will also include translation of all content (Learning/Training content, Knowledge base content & Macro content) from English to German.Assist in the development and maintenance of content materials, ensuring they are accurate, consistent, and aligned with agent enablement objectives.Conduct regular audits of existing content to identify gaps, outdated information, and areas for improvement.Collaborate with the Content Manager and other stakeholders to update materials for new product launches, process changes, and operational updates.Organize and manage content repositories to ensure materials are easily accessible and well-documented.Support training and QA teams by gathering feedback on content usability and making necessary updates.Monitor content usage and performance, preparing basic reports to highlight trends and opportunities for improvement.Maintain version control of enablement materials, ensuring consistent and professional presentation across all documentation.Respond to ad-hoc content requests from stakeholders and ensure timely delivery of updates or materials.