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Retail Customer Service Manager

About You — United Kingdom · Posted ~23 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Customer relationship management Sports betting Cash handling Transaction processing Complaint handling Problem-solving Safer gambling practices Meeting targets Retail shop operations Betting terminals Cash handling systems

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Summary ✨ AI‑Generated

Join a dynamic retail team serving customers in a busy betting-shop setting. Responsibilities include delivering excellent service, processing sports bets and customer transactions, handling cash, explaining services and terminals, resolving complaints, maintaining shop standards, and supporting opening or closing procedures. You will also promote safer gambling and work toward defined performance targets.

Highlights

Customer-facing retail role with varied daily responsibilities, opportunities to build strong customer relationships, and practical experience across service, transactions, and shop operations.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 24 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.