Summary
✨ AI‑Generated
Join a developer enablement team as a Support Engineer focused on DevEx and tooling. You'll administer and optimize cloud-based collaboration and development platforms, handle support requests, configure projects and workflows, automate recurring processes, manage permissions and access, and assist with onboarding and offboarding. You'll also contribute to service-management initiatives, application governance, documentation, and integration compliance.
Highlights
Work at the intersection of developer support, tooling, and platform administration. The role offers hands-on ownership of widely used collaboration and development tools, opportunities to improve developer experience, and exposure to access management, automation, service management, and governance.
Description
Working in partnership with Administrators in the AppAdmin team, manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimization activities to support an improved developer experience.
Key responsibilities:
Review and update documentation and announcements on Gateway, Confluence, and Word
Respond to support requests in Jira and Slack
Configure Jira Cloud projects (issue types, workflows, screens, schemes)
Set up project roles, permissions, and user access (including sensitive projects/fields)
Create and maintain Jira Cloud automation rules
Configure and update workflows and their associations with schemes
Support Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration
Collaborate with Atlassian Fast Shift team on onboarding
Support plugin/macro phase‑out and manage app licensing/permissions
Provide onboarding and offboarding support to users
Request security and legal clearance for integrations
Identify and improve gaps in admin processes
Maintain static JSON repositories and provide metrics on cleanup/admin performance
Manage issue migrations (CSV, Cloud Migration Assistant)
Configure email notifications and templates
Troubleshoot app issues, user problems, and on‑premise bugs where needed
Monitor system performance and logs
Audit user activity, permission changes, and system usage
Compensation at Accenture varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience.
We are hiring at the following management levels, and any offer will align with the base pay range according to the level at which you are assessed:
Analyst: 1400 - 2,800 €
Senior Analyst: 1700 - 3,400 €
Team Lead: 1900 - 4,700 €
Associate Manager: 2400 € - 5,600 €
Whether you know half or just a few of the terms above, we are ready to teach you! Join the community! - https://www.facebook.com/AccentureLatvia/videos/255320008500962/
Required qualifications:
Able to start within 1-2 months in Latvia
Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org
Strong understanding of access control, audit logging, and compliance requirements
Detail-oriented with a passion for clean, scalable configurations and documentation
Customer friendly attitude and experience with training users
Collaborative attitude and ability to work with the team
Experience with, or willingness to learn scripting and automation
Proactive attitude
Desirable
Familiarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs)
Familiarity with standardized agile ways of working and scrum
Knowledge of scaling systems and processes
Benefits
By joining Accenture, you make business contacts with customers from all over the world.
Hybrid work model: flexible hours with the possibility to combine office and remote work.
You will get once-in-a-lifetime experience working with the most passionate IT geeks.
You will learn more every day knowing that the Accenture DevOps community will help you achieve this goal.
We invest in classroom and virtual trainings, certifications and even more.
You will be part of the DevOps community, use the latest DevOps practices and tools on real projects.
