Infrastructure IT Operations Engineer

Note to candidates: this role is based out of Batam, Riau Islands About Nscale Nscale is taking on the hyperscalers by building a vertically integrated cloud built for AI. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As a Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. Infrastructure IT Operations Engineer (Batam) The Infrastructure IT Operations Engineer will be responsible for overseeing IT infrastructure, service delivery, and operational excellence across Nscale’s Batam sites. This role ensures high availability, security, and performance of enterprise systems and site-level IT environments supporting critical Data Centre operations. You will lead regional IT teams and vendors, drive operational standards, ensure compliance, and act as the primary escalation point for IT-related matters within the region. This is a hands-on leadership role requiring strong technical depth, operational discipline, and experience in mission-critical environments. What You'll Be Doing Regional IT Operations Management Lead day-to-day IT operations across multiple sites within the APAC regionEnsure high availability of enterprise IT systems and site-level infrastructureOversee network, systems, end-user computing, and on-site IT supportImplement and enforce IT operational standards and best practices Infrastructure & Systems Manage regional network infrastructure (LAN/WAN, firewalls, VPNs)Oversee server environments (on-prem and cloud)Ensure reliability of monitoring, backup, disaster recovery, and security systemsSupport IT infrastructure within Data Centre and operational facilities Service Delivery & Support Own regional IT service management (incident, problem, change management)Ensure SLAs and KPIs are consistently metAct as senior escalation point for critical incidentsDrive root cause analysis and continuous improvement Security & Compliance Enforce cybersecurity policies and best practicesEnsure compliance with company standards and relevant regulatory requirementsPartner with InfoSec to implement controls and conduct audits Vendor & Budget Management Manage regional IT vendors and service providersOversee procurement and lifecycle management of IT assetsManage regional IT budget and cost optimization About You Bachelor Degree in Information Systems/Computer Engineering or equivalentAt least 5+ years in IT Infrastructure and Operations managing regional/multi-site environmentExperience in Enterprise Networking (Cisco, Juniper, Fortinet), Cloud platforms (AWS, Azure or GCP)Experience in Data Centres, mission-critical infrastructure, or high-availability environments preferredExperience working in fast-growth or scaling organizations is a plusStrong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providersStrong communication skills in Bahasa IndonesiaStrong hands-on server repair experienceData center / DC technician backgroundFamiliar with IT hardware + DC environmentsComfortable with shift work (12hrs, 3-on/3-off, including nights)Added advantage if have prior experience in network infra, GPU cloud / HPC exposure Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.