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Retail Customer Service Manager

About You — Germany (for United-kingdom branch/hub) · Posted ~21 hours ago

Mid Other Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Transaction processing Complaint resolution Problem-solving Target achievement Shop operations Betting terminals Point-of-sale systems

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Summary ✨ AI‑Generated

Join a dynamic retail team where you will deliver excellent customer service, process transactions, handle customer concerns, support customers with in-store technology, work toward performance targets, and help maintain high operational standards. The role includes opening or closing the shop and offers a varied working environment.

Highlights

Customer-facing retail role with varied daily responsibilities, opportunities to build customer relationships, and hands-on responsibility for shop operations and service standards.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours. This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days from 3. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.