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Retail Customer Service Manager – Weekends & Evenings

Entain — Austria · Posted ~21 hours ago

Mid Part-time Onsite £13.00 per hour

Skills

customer service sales cash handling complaint resolution problem solving customer relationship management point-of-sale systems betting terminals

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Summary ✨ AI‑Generated

Join a dynamic retail team in a customer-facing role focused on delivering excellent service and maintaining high operating standards. You will handle transactions, support customers with purchases, resolve concerns, work toward performance targets, and help keep the store running smoothly during weekend and evening shifts.

Highlights

Customer-facing retail role with flexible weekend and evening work patterns. Provides hands-on experience in customer service, sales, transactions, problem solving, and day-to-day shop operations, with opportunities to develop a career in a dynamic environment.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.