Senior Software Engineer

Job Summary: At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.Duties and Responsibilities: Work independently as well as in small teams to develop the best product on the marketImplement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growthWork in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)Solve challenging technical problems and put your skills to the test every dayDevelop and maintain microservices and APIsEngage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the requirementsInfluence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with codeDesign scalable solutions using code to support business functions and product goals, navigating platform limitations effectivelyDesign and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and securityQualifications: BS/MS Degree in Computer Science, Applied Math, or an Engineering area5+ years of experience in Software Development, especially in cloud-based applicationsStrong experience with the design and development of web applicationsStrong object-oriented programming skills and experience with cloud databasesProficiency with Kotlin, Java, and Spring BootDeep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven ArchitecturesExperience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)Experience scaling global web applicationsAdvocate for automated testing, continuous integrationExperience working with CI/CD pipelines and Product developmentPassion for producing clean, standards-compliant, secure codeBe fearless about learning new technologies and technical approaches to application developmentGood written and spoken English Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.