Senior Manager, Software Engineering - (Logistics, Time Estimations)

Job DescriptionWe are on the lookout for a Senior Manager Software Engineering - (Logistics, Time Estimations) to join the Seamless Domain on our journey to always deliver amazing experiences. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. Our Domain makes sure customers experience delivery as predictable, explainable, and trustworthy across the entire order lifecycle. We do this by predicting accurately based on all available data, setting expectations before order placement, managing deviations after order placement, and providing clear, calming order tracking that preserves trust when reality diverges from the plan. Your Mission Lead the teams responsible for the foundational components of our customer time predictions components. Ensure the high reliability of multiple low-latency high-throughput systems that power time predictions. This includes improving domain-level SLOs and SLAs, maintaining a well trained on-call rotation and incident analysis and follow-up. Collaborate with Product, Operations and Analytics to ensure engineering has maximum impact on business KPIs. Coordinate with stakeholders and across teams and work with other domain leaders in Logistics and in all Regional Brands to ensure seamless integrations. Manage and mentor engineering managers and senior ICs across three squads. Establish a strong delegation framework so decisions happen closest to the context. Build a durable second layer of leadership and attract top engineering talent. Shape the Long-term Domain Vision: Translate tribe-level objectives into a clear technical roadmap. Balance feature development with reliability, cost efficiency, and modernization initiatives.