ServiceNow Engineer (f/m/d) - App Engine & AI-Enabled Automation

As a ServiceNow Engineer (f/m/d) for App Engine & AI-Enabled Automation, you will design and develop workflow automation solutions on the ServiceNow platform, focusing on App Engine capabilities and AI-enabled use cases to support operational efficiency. This role is embedded within an operations-focused squad, delivering scalable and maintainable automation solutions using ServiceNow Flow Designer, App Engine, and Integration Hub. You will work closely with business analysts and operational stakeholders to translate requirements into robust technical implementations. A key aspect of this role is to enable sustainable low-code development, supporting business users and citizen developers through reusable components, templates, and defined guardrails, while ensuring solutions remain compliant, secure, and aligned with enterprise standards. This position will be based in Munich, Frankfurt, or Hong Kong. What You Will Do App Engine Development & Workflow Automation Design and develop workflow automation solutions using ServiceNow App Engine and Flow DesignerMaintain a strong understanding of the ServiceNow Core Platform, including data model, security model, workflows, integrations, and platform architectureConfigure and customize ServiceNow applications aligned with business and operational requirementsBuild reusable components (flows, modules, templates) to support scalable and maintainable solutionsEnsure solutions are optimized for usability, performance, and long-term sustainability AI-Enabled Automation Implement AI-enabled capabilities within ServiceNow workflows (e.g., intelligent routing, automation recommendations, workflow enhancements)Work with platform capabilities to enhance automation efficiency and decision-makingEnsure responsible and compliant usage of AI within enterprise workflows Integration & Connectivity Design and implement integrations between ServiceNow and upstream/downstream systems using: REST / SOAP APIsWebhooks and event-based integrationsIntegration Hub spokes and custom actions Maintain and optimize existing integrations for reliability and performanceImplement monitoring, logging, and error handling for integration processes Citizen Developer Enablement Guide business users and citizen developers on best practices and usage of ServiceNow capabilitiesReview and improve solutions to ensure alignment with platform standards and avoid technical debtPromote sustainable and scalable development practices within the squad Collaboration & Delivery Collaborate with business analysts, product owners, and stakeholders to define and deliver automation solutionsParticipate in Agile ceremonies (sprint planning, backlog refinement, reviews)Troubleshoot and resolve workflow, integration, and platform-related issuesContribute to continuous improvement of development practices and delivery efficiency Governance, Compliance & Documentation Ensure all solutions comply with: Platform governance standardsSecurity and secure development policiesRegulatory and audit requirements Produce and maintain technical documentation: Solution designsArchitecture diagramsRunbooks and operational guides Support auditability, data integrity, and operational resilience of solutions What You Bring 3–5 years of hands-on experience in ServiceNow development, particularly in App Engine and workflow automationProven experience delivering end-to-end ServiceNow solutions in enterprise environmentsExperience working in operations or business-facing squads is desirableExposure to low code / citizen development environments is a plusExperience in regulated industries (e.g., financial services, insurance) preferredFamiliarity with Agile delivery modelsStrong experience with: ServiceNow App Engine and Flow DesignerIntegration Hub (custom actions and spokes)ServiceNow scripting (JavaScript, Business Rules, Script Includes) Solid understanding of: Workflow automation design patternsAPI-based integrations (REST/SOAP)Error handling, logging, and monitoring practicesAbility to design reusable and scalable ServiceNow solutionsUnderstanding of enterprise IT landscape, identity, and security concepts Certifications (Recommended): ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Integration Hub / Flow Designer Micro-CertificationsAdditional CIS certifications are an advantage Strong analytical and problem‑solving skills, with the ability to troubleshoot complex integration and workflow issuesAbility to communicate technical concepts clearly to both technical and non‑technical stakeholdersCollaborative mindset, with experience working closely with business analysts, process owners, and platform teamsStrong organizational skills, with the ability to manage multiple tasks and priorities in parallelWillingness to continuously learn and adapt as the ServiceNow platform and enterprise landscape evolveUnderstanding of Artificial Intelligence (AI), AI-enabled workflow capabilities within ServiceNowAwareness of AI governance, ethical considerations, and responsible usageAbility to apply AI features to enhance automation and operational efficiency What We Offer We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)Securing your future: Access to company pension/savings plansShared success: Company share purchasing planSupport for what matters: Mental health and wellbeing programsInvestments in your career: Career opportunities within the entire Allianz GroupInvestments in your skills: Comprehensive learning and development offerings, including certifications and professional qualificationsVolunteering time… and so much more! About Allianz Global Investors Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience. We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.   We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.   Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.   We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.  If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position.  If you need support to navigate our websites or at any stage during your application, please send an email with your request to recruiting@allianzgi.com.  To Recruitment Agencies Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors. Finally, please do not contact hiring managers directly. Join us. Let’s care for tomorrow. How to Apply: Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the “Additional Information” section, and submit your application. To support our recruiters, we use Fit Score—an AI‑powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience. Good to know: The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process. 103789 | IT & Tech Engineering | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent