Lead Site Reliability Engineer

We are seeking a highly skilled and motivated Lead Site Reliability Engineer (SRE) to join our team. In this critical role, you will collaborate closely with software developers and operations teams to ensure high reliability, scalability, and efficiency of our systems, with a strong focus on meeting and exceeding customer expectations. Your expertise will be crucial in deploying, maintaining, and automating our infrastructure and application environments to ensure seamless user experiences. Your proactive involvement will be key to enhancing system reliability, optimizing resource utilization, and ensuring continuous improvement in our operational practices. You will have the opportunity to lead the adoption of AI-enabled platform capabilities, such as generative AI (GenAI), autonomous agents, and AIOps, driving innovation and operational excellence. Your responsibilities will include defining and tracking Service Level Objectives (SLOs), managing error budgets, and reducing toil through automation. You will play a pivotal role in driving the success of technology initiatives, maximizing their impact across the organization, and ensuring that solutions consistently meet the high standards our customers expect. This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri. Responsibilities Collaborate with development, security, quality, and operation teams to implement SRE practices and ensure system reliabilityDefine and support required level of reliability, availability, and performance for services and applicationsDesign and deliver Cloud-based solutions tailored to client needsTroubleshoot, mitigate, and support fixing of the infrastructure and application issues in a timely mannerImplement a monitoring system for the infrastructure and application reliabilityGuide adoption of AI technologies on the platform (GenAI, AI agents, AIOps) to improve operationsCommunicate technical concepts clearly to both engineering teams and management stakeholders Requirements Bachelor’s degree in Computer Science, Engineering, or a related field5+ years of hands-on experience in Site Reliability Engineering or related rolesProven experience in any cloud (AWS/GCP/Azure)Experience with implementing SRE practices such as SLO/SLI, Error budgets, Postmortems, Reducing Toil, capacity planning, and Incident ManagementPython or other scripting/programming languageStrong background in monitoring toolsProficiency in CI/CD tools, infrastructure as code, and configuration managementSolid knowledge of container orchestration technologies (Kubernetes, Docker)English language proficiency at an Upper-Intermediate level (B2) or higher Nice to have Certification in Kubernetes, AWS/GCP/Azure, or similar technologiesProven experience in DevOpsExpertise in deployment and management of LLMs, including technologies like RAGKnowledge of managing and optimizing AI/ML models in production environments, including basic deployment, monitoring, and maintenanceNative AI cloud services: AWS Bedrock, Google Vertex AI, Azure AIExperience in designing, building, and operating AI agents and agentic frameworksCoding Agents: Claude Code, OpenCode, Cursor, Trae, Antigravity We offer We connect like-minded peopleDelivering innovative solutions to industry leaders, making a global impactEnjoyable working environment, whether it is the vibrant office or the comfort of your homeOpportunity to work abroad for up to two months per yearRelocation opportunities within our offices in 55+ countriesCorporate and social eventsWe invest in your growthLeadership development, career advising, soft skills and well-being programsCertifications, including GCP, Azure and AWSUnlimited access to EPAM's internal learning databaseFree English classes with certified teachersWe cover it allParticipation in the Employee Stock Purchase PlanMonetary bonuses for engaging in the referral programComprehensive medical & family care packageFour trust days per year for personal needsDiscounts for fitness clubsBenefits package (hotels, restaurants, stores and services) EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.