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Shift Lead - Customer Service

Delivery Hero — Germany · Posted ~21 hours ago

Lead Part-time Visa History ✓

Skills

Customer service Problem solving Team management KPI reporting Performance reporting Order processing Order processing system Chat support Call support

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Summary ✨ AI‑Generated

A large on-demand delivery organization is seeking a Shift Lead to supervise customer service operations. The role involves handling customer cases, managing service agents, preparing KPI and performance reports, and ensuring effective order-processing operations across rotating shifts.

Highlights

Part-time supervisory opportunity combining customer service, team leadership, performance reporting, and operational problem-solving across multiple shifts.

Description

Job DescriptionAttending inbound and outbound chats/calls/cases solving customer issues.Must have problem-solving skills and follow timeline when assigned for task.Manage a team of customer service agents.Prepare KPI reports, performance reports for management review.Able to follow order processing system from the back end.Willing to work 6 days and 6 hours per day in different shifts. Delivery Hero Shift Lead - Customer Service | SmartRecruiters Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Shift Lead - Customer ServicePart-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionAttending inbound and outbound chats/calls/cases solving customer issues.Must have problem-solving skills and follow timeline when assigned for task.Manage a team of customer service agents.Prepare KPI reports, performance reports for management review.Able to follow order processing system from the back end.Willing to work 6 days and 6 hours per day in different shifts.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.