Summary
✨ AI‑Generated
Join an IT operations team responsible for keeping core systems and user environments reliable and efficient. You will provide on-site and remote support, resolve technical tickets, manage enterprise devices and IT assets, support onboarding, and collaborate with infrastructure specialists on larger technology initiatives.
Highlights
Broad IT support role combining end-user troubleshooting, device and access administration, asset lifecycle management, and technical onboarding, with exposure to enterprise infrastructure projects.
Description
Job DescriptionWe are currently looking for a System Administrator 1 to join our team working with our core IT systems and user environment.
In this role, you will play a central part in ensuring that [Company Name] achieves its goals in operational uptime and support efficiency by maintaining system health, managing access, and guiding users through seamless technical onboarding and troubleshooting.
Responsibilities:
End-User Support & Troubleshooting
Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.
Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.
IT Administration & Asset Management
Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
Process Improvement & Collaboration
Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
Partner with senior IT team members to improve processes and automation, staying current on emerging tech.
AI-Enabled Support & Tooling
Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.
Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.
