Summary
✨ AI‑Generated
A technology organization is seeking a DevOps Engineer to support complex application environments spanning on-premises and cloud infrastructure. You will work with SQL databases, Linux/UNIX, shell automation, event-streaming technologies, monitoring tools, service-management workflows, and production incident response. Strong communication skills are important for coordinating stakeholders and leading incident bridges under pressure.
Highlights
Broad DevOps and production-support role covering databases, Linux operations, event streaming, monitoring, incident management, and cloud environments. The position offers substantial cross-functional responsibility, technical troubleshooting, and coordination of critical production incidents.
Description
Required Skills:
Strong SQL skills (complex queries/joins; performance awareness) across Oracle/Cloudera/DataStax or similar platforms.Hands-on Linux/UNIX operations and shell scripting for troubleshooting and maintenance/automation.Experience with Kafka/Confluent and common integration/data movement patterns (topics, consumers, validation).Experience supporting multi-environment application operations (DEV/SIT/CAT/PROD) across on-prem and cloud.Proficiency with ServiceNow (incidents/requests) and ability to manage vendor support escalations effectively.Monitoring/log analysis experience with Splunk Enterprise; familiarity with AppDynamics/Neustar and cloud monitoring a plus.Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms.Ability to produce/maintain technical documentation (architecture diagrams, network specs, NCRB artifacts).Strong communication/facilitation skills; able to lead incident bridges and coordinate stakeholders under pressure.
RESTRICTIONS:
Cannot be a member of the USPS eAccess Corporate Developer Registration (CDR) to develop new code due to segregation of duties requirements.
KEY RESPONSIBILITIES:
Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready.Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes.Create and manage ServiceNow requests/incidents through closure; open/track vendor support cases (e.g., Google, Oracle) and drive timely resolution.Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations.Own critical incident management for high-severity outages (triage, communications, restoration, post-incident actions).Maintain key technical artifacts: architecture diagrams, system/network specs, and NCRB documentation; ensure accuracy and currency.Ensure effective monitoring/alerting (ESM coordination; Splunk dashboards/alerts), analyze trends, and improve reliability.Identify and implement automation/AI-assisted improvements, and drive cloud/supplier cost optimization recommendations.
